Director, Quality Assurance and Improvement
2 weeks ago
**ABOUT US**: - We believe that everyone deserves a home
Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.
But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.
Reporting to the Vice President, Government Contract Compliance and Data Strategy, the Director, Quality Assurance and Improvement supports the organization by conducting compliance audits to assist making assessments for process improvements, contract scoring, and compliance. The Director manages the Quality Assurance team and manages the audit processes, provides quality checks, and ensures appropriate access to SharePoint and third-party systems.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
- Manage Quality Assurance team
- Develop and implement internal audit processes and continuous quality improvement frameworks to improve contract performance and to meet industry best practices
- Coordinate and respond to audit related activities by government agencies including performance evaluation rebuttals, site visits, and corrective action plans
- Provide training and support to staff designed to improve adherence with contract and regulatory requirements (securing operating certificates for transitional housing, vendor integrity, VAWA, incident management, etc.)
- Manage and audit content, privacy, and access requests to SharePoint, certain 3rd Party Software (including RealPage and AWARDS). Manage ongoing audits of permissions to ensure appropriate access
- Represent organization at external meetings, workgroups, and committees, and provide updates to senior leadership
- Partner with Property Management, Programs, and Leasing, to conduct compliance audits and quality assurance reviews, and work with teams as needed to improve performance, contract scoring and compliance
- Create maps and documents for new or existing processes to ensure clarity of responsibility and workflow
- Produce process documents as requested
- Execute the SharePoint implementation plan across the organization and partner with stakeholders to make edits and updates
- Work with internal partners to address reporting needs and to convey outcomes
- Quality check data before turning over to requesting party
- Produce compliance documentation when requested (certifications, AWARDS Reporting, RealPage, and Breaking Ground Portal)
- Review department reports for data trends to identify areas for performance improvement
- Collaborate with internal and external partners to understand data collection tracking needs for contracts and further knowledge enhancement, communicate needs to data analytics and software engineering teams, support ongoing collaboration needs
- Perform other duties as assigned
**MINIMUM QUALIFICATIONS**:
- Bachelor’s degree required; Master's Degree in Public Policy, Administration or similar field strongly preferred
- Minimum 4 years of experience in auditing and quality assurance of housing programs, government regulations and funding sources, and social services
- Comprehension and implementation of regulatory requirements experience
- Minimum 1 year of supervisory experience
- Exceptional writing abilities, and collaborative work style
- Systems management experience, and ability to navigate multiple databases
- Skilled at project management
- Ability to learn databases and information management systems
- Proficient in MS Office Suite, including Excel functions: index matches and pivot tables. Expected to gain proficiency in government and other databases, Real Page, and other software programs/services used by the organization
EOE/M/F/Vet/Disabled
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Director, Quality Assurance and Improvement
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