Housekeeping Attendant

2 weeks ago

Newport, United States The Newport Harbor Hotel and Marina Full time

Forms

**Job Description - Guest Room Attendant**

**Job Title**: Guest Room Attendant **FLSA Status**: Non-Exempt
**Department**: Rooms Division
**Supervised By**: Executive Housekeeper or Housekeeping Supervisor
- _Shaner is an Equal Opportunity Employer and Drug Free Workplace_
- **General Responsibilities: Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.**_
- **Qualifications (Essential)**:_
- Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.

**Qualifications (Desired)**:

- Experience in cleaning hotel guest rooms.
- Prior guest relations training.
- Knowledge of proper chemical handling.
- High school graduate or equivalent.

**Skills**:

- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
- Ability to endure abundant physical movements in carrying out job duties
- Ability to ensure security of guest room access and hotel.

**Standard Requirements**:
1. Supports the Mission, Values and Vision of Shaner, Franchise, and the hotel.
2. Ensures an atmosphere which allows for the privacy, dignity and well-being of all guests and employees in a safe, secure environment.
3. Supports, cooperates with, and implements specific procedures and programs for: a. Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs. b. Confidentiality of all data, including guest, employee and operations data. c. Quality Assurance and compliance with all regulatory requirements. d. Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.
4. Supports and participates in common teamwork: a. Cooperates and works together with all co-workers; plan and complete job duties with mínimal supervisory direction, including appropriate judgment. b. Uses tactful, appropriate communications in sensitive and emotional situations.
5. Follows up as appropriate with supervisor, co-workers or guests regarding reported complaints, problems and concerns. d. Promotes positive public relations with guests and employees. e. Completes requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned.

**Essential Functions**:(Include the following. Other job related duties may be assigned.)**
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
- Maintains standards of quality and cleanliness throughout daily assignments.
- Observes all house and safety rules, housekeeping room procedures, and security procedures.
- Cooperates with Managers and Supervisors and completes any requests from them as soon as possible.
- Uses correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
- Wears appropriate uniform, footwear, and name tag. Meets standards at all times.
- Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
- Places proper signage when applicable.
- Performs turn-down service.
- Updates status of rooms cleaned on assignment sheet.
- Returns and restocks cart at end of shift.
- Handle guest complaints, ensuring guest satisfaction.
- Reports any damages or maintenance problems to the Supervisor.
- Turns over any lost and found items from guest rooms to the Supervisor.
- Complete additional deep-cleaning / seasonal cleaning functions as assigned.

**Physical Demands**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and reach with hands and arms. The employee frequently is required to walk; use hands to finger, handle, or feel; and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 50 pounds.

**Work Environment**:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to

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