Banquet Captain

**Job Summary**

The Banquet Captain is responsible for supervising and assisting with the setup, service, and clean-up of all assigned banquet functions.

**Education & Experience**
- At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
- Alcohol Awareness Certification (must comply with State regulations)
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high-pressure situations.
- Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
- Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to, understanding and clarifying the concerns and issues raised by co
- workers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.

**Job Duties & Functions**
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with HCW Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
- Comply at all times with HCW Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Comply with certification requirements as applicable to position to include Alcohol Awareness, Food Handlers, Safety, etc.
- Maintain friendly and warm demeanor at all times.
- Inspect the set-up of meeting and banquet functions, checking them against the Banquet Event Order.
- Supervise and assist with the set-up of assigned catered functions, ensuring that the hotel's standards are met, and advance preparation for service is adequate to allow efficient service to the guest once the function begins.
- Act as the liaison between Sales/Catering Manager and the in-house meeting or banquet contact.
- Respond to guests’ problems, complaints and accidents. Communicate problems/issues to the Banquet Manager, Banquet Supervisor, or Food and Beverage Manager.
- Assist Banquet Manager/Supervisor/F&B Manager with the creation of the Banquet Work Schedule and completion of Banquet Wage Progress Reports.
- Assist in service of functions as required.
- Assist in banquet set-up as required.
- Requisition liquor for all banquet bars and maintain proper control over banquet beverage service.
- Supervise and assist with the break down after the completion of functions to ensure that all equipment and supplies are stored properly.
- Inspect the sanitation of all function space and storage areas to maintain the highest standard of cleanliness and organization throughout the department.
- Follow all state liquor laws.
- Be familiar with banquet menus and prices.
- Know hotel services and facilities.
- Enforce all hotel policies and safety rules.
- Be familiar with fire exit and fire extinguisher locations and know how to operate.
- Supervise Banquet staff as directed by Banquet Manager/Banquet Supervisor/F&B Manager.
- Be familiar with and enforce all Standard Operating Procedures for the Banquet department.
- Hold pre-function meetings, and check staffing and menus prior to events.
- Make sure all required equipment is available for event.
- Give job tasks to servers and assign stations.
- Supervise service of station or room.
- Prepare banquet checks and obtain signatures from guest contact.
- Monitor ongoing functions throughout assigned shift.
- Assist servers throughout function.
- Supervise clean-up.
- Verify servers’ paperwork when event is complete.
- Assist the Banquet Manager/Supervisor/F&B Manager with the hiring and training of Banquet staff.
- Assist audio/visual company, as necessary.
- Correct hazards and notify management.
- Perform other tasks/jobs as assigned by Food and Beverage Manager.
- Attend meetings as required by management.
- Cross train as necessary for assistance as supervisor.
- Submit order of all supplies (candles, note pads, pens, uniforms) to Food and Beverage Manager for approval and maintain inventory levels.
- Handle items for “Lost and Found” according to the standards.
- Other duties as required.