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Marketing Business Operations Coordinator
2 months ago
**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Now hiring a Customer Service Call Center Representative for our Marketing Business Operations Team at our beautiful Anaheim Resort
The main responsibility of a Marketing Business Operations Coordinator is to (but not limited) to assist field marketing teams and vendors with the proper booking and scheduling of tours. The Agent will serves as a gatekeeper, ensuring that only properly qualified tours are scheduled and sent to the appropriate sales stores. Must be able to handle multiple projects and work with teams across the region. Accuracy is essential.
**Duties Include but not limited to**:
- Handle heavy In bound calls
- Accurate data entry in system for Sales Centers.
- Scoring all potential tours.
- Maintain predetermined tour flow targets as allotted by management.
- Work cooperatively with other team members. Department Leaders, Marketing Support Services Manager, Vendors, and Business Operations teams.
- Assist with pre-arrival calls and processes for all Over Night Stay Packages.
- Properly schedule and book tour appointment in Journey
- Provide any needed follow up concierge service or reschedule assistance
- Send out nightly closing number to The Region. The report must be reviewed for accuracy by status before sending out.
- Properly utilize the “SFS” Secure Folder Server files
- This document is not meant to be exclusive and may change at any time, with or without notice, at the discretion of the Company.
**Minimum Requirements and Qualifications**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a representative of the knowledge, skills, and/or abilities necessary to perform these duties successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
- High School Diploma or GED Required
- Microsoft Office, Word and Excel experience required
- Exceptional listener with great communication skills
- Demonstrated ability to work under pressure and meet deadlines
- Must have the ability to be persuasive and informative with excellent problem solving and customer service skills
- Must be well spoken and professional in demeanor
- Must be friendly, self-motivated, detailed oriented and able to work independently
- **Must be able to work flexible shifts to include weekdays, evenings and weekends to suit business needs.**:
- Ability to use a computer and efficiently read/type and talk simultaneously
- Ability to multi-task
- Minimum of 6 months customer service, reservations or equivalent experience required
**How You'll Be Rewarded**:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- Legal and identity theft plan
- Voluntary income protection benefits
- Employee Assistance Program
**How You'll Be Rewarded**: We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- Legal and identity theft plan
- Voluntary income protection benefits
- Employee Assistance Program
**Compensation**: The hourly rate for this role is $20.00.
**Where Memories Start with You**:
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we c
