Field Service Specialist

**Field Service Specialist**

Now hiring an electronics Field Service Specialist in the Horicon area Work will be completed individually or as a member of a team installing, servicing, or repairing equipment at various locations. This is a direct hire opportunity, meaning you will be a direct employee with the company from day one.

**Salary**:$55,000-$75,000 annually

**Base location**: Horicon, WI

**Travel**: up to 50% of the time, but varies

**Essential Duties**
- Test, troubleshoot and repair electronic controls.
- Guide production personnel to resolve technical issues.
- Interpret technical engineering documents, like schematics, outline drawings and test plans.
- Diagnose and repair equipment in the field and product returns.
- Write service reports from findings in the field.
- Communicate effectively and professionally with customers and vendors to understand field issues, identify contributing factors, and provide solutions.
- Collaborate with the field service team to develop better project management.
- Willing to respond to after-hour emergency calls as directed by supervisor.
- Utilize business software system to process RMAs.
- Familiar with processes for problem research, resolution, and reporting
- Performs other duties as assigned/required

**Qualifications**
- Bachelor’s degree in an engineering discipline plus 1-year related work experience -OR- completion of an associate degree or technical certificate program in electrical or electro-mechanical engineering, engineering technology or related engineering discipline and 4+ years of previous relevant hands-on work experience.
- Familiarity with embedded software preferred
- Must be comfortable independently evaluating, diagnosing, and troubleshooting field failures, using a variety of tools and research, and often conceptualizing and implementing novel end solutions.
- Possess a working understanding of machine controls and operation including the interrelationships of electronic circuits, motors, hydraulics, oscilloscopes, schematics, and embedded software including C/C++.
- Professional verbal and written communication skills.
- Ability and willingness to travel up to 50% of the time.

**Skills Required**:

- Ability to read, analyze and interpret documents such as safety rules, financial reports and legal documents, instructions, and manuals.
- Ability to write reports and correspondence.
- Ability to speak effectively and present information to top management or other employees of the organization.
- Ability to solve practical problems and deal with a variety of concrete variables
- Have knowledge of databases, internet, spreadsheet, and word processing software.
- Physical demands: Sit, use hands to handle or touch objects, tools, or controls, talk, hear, stand, walk, reach above shoulders, and stoop, kneel, or crouch.

**About us**:
Express works with job seekers to help find the right job for their skills and experience. As one of the leading staffing companies in Watertown, Wisconsin, we’re ready to help you take the next step in your career. Whether you are ready for a full-time position, looking for part-time work, or want a more flexible schedule, Express has a wide range of jobs available including:

- Administrative
- Light Industrial
- Skilled Trades
- Professional positions

Express Employment Professionals is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and to hire and promote individuals solely based on their qualifications for the job.

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