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Room Service Server

3 months ago

Chandler, United States Crowne Plaza San Marcos Phoenix-Chandler Golf Resort Full time

The Crowne Plaza Phoenix-Chandler Golf Resort is hiring for a PM shift **Room Service Server.**

Our amazing Team Members enjoy a benefits package that may include some or all of the following:

- Crowne Plaza is a global hospitality leader with a trusted name and product - opportunities for growth and advancement throughout the brand and Lester Hospitality
- Sick time starts accumulating with first paycheck
- Free or Reduced price Lunches at our Employee Lounge
- Special employee and friends & family rates at IHG/Crowne Plaza hotels
- Innovative and interactive onsite or virtual online training to achieve success in your role
- Exclusive Employee Discount Program through ADP; best pricing not available to the general public on top brands
- Special allowances for members when called away to serve in the Guard and Reserve Forces

**What will I be doing?**

We strive to exceed guest expectations in accommodations, food & beverage, and customer service. Room Service Servers are essential to this mission. Our valued Servers are responsible for providing fast-track service in their timely delivery of food and beverages to hotel guests. The Room Service Server will display a welcoming and helpful demeanor, attending immediately to guest concerns, showcasing menu offerings to their best advantage, and conveying professionalism for the brand. Specifically, you would be responsible for performing the following tasks to the highest standards:
**DUTIES & RESPONSIBILITIES**
- Provide excellent guest service by responding to calls quickly and courteously
- Answer room service phone and take orders; transmit orders to cook
- Answer guest questions and respond to guest requests
- Deliver prepared food and beverages to guest rooms
- Pick up trays with guest dishes on regularly scheduled walks
- Carry dishes to scrape station
- Thank guests for their visit and welcome them to return to the hotel
- Participate and engage in training to stay informed and refreshed on processes and proper use of equipment available
- Other duties as assigned
- **What are we looking for?**:

- Must have open availability.
- Demonstrate a passionate commitment to the business
- Be honest, reliable, and timely
- Maintain excellent timekeeping and attendance
- Able to prioritize and complete work assignments without constant supervision and direction, using problem solving skills to find best solutions for various and changing problems
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy
- Strive to build and maintain good and productive relationships with all team members across departments

High School diploma or equivalent. Previous experience in a server role or similar industry strongly preferred. Ability to work a flexible schedule, including shifts longer than 8 hours. Must be able to communicate clearly.

This position requires physical stamina. To fully perform his/her duties, Room Service Servers will be required to lift, carry, walk, sit, bend, push, and pull. Must be able to stand and walk for long periods of time throughout property. Must be able to lift and/or carry items weighing up to 25 pounds on a regular basis. Must have open availability including weekends & holidays.

**What will it be like to work for Crowne Plaza?**

With nearly 400 hotels in 65 countries and $4 billion in annual revenue, the award-winning Crowne Plaza® Hotels & Resorts is one of the largest upscale hotel brands in the world. We provide a premium hotel experience that helps high-achieving professionals be at the top of their game. By combining seamless services and technology with the right facilities, we enable guests to be productive, feel successful, and build meaningful relationships with their clients and colleagues while traveling for business.
- Seamless Service - Where everything works, with resourceful and efficient service. We are experts in what we do so our guests can have a productive stay.
- Connections - We enable our guests to connect with people, information and networks through social environments and reliable technology.
- Restoration - Our guests want freedom, choices, personal time, balance and rejuvenation.
- Affirmation - We respect and support our guests and their goals, while recognizing their status. We make them feel valued and important.
- Energy - We provide a stimulating and productive environment that gives our guests a performance edge.

**The Crowne Plaza Brand Promise**:
For people who are “Traveling for Success” Crowne Plaza Hotels & Resorts is the brand that helps them reach their personal business goals - one after another - and accelerates their journey to success. We do this by combining the right business services and facilities that enable productivity, so our guests can feel restored, recognized, connected and re-energized during their trip.

**Historic desert oasis**

Built in 1912, the resort was originally conceived as a wi