Front Desk Receptionist

**Responsibilities**:

- Greet patients with a friendly smile and positive attitude
- Answer high volume phone calls in a fast paced environment
- Answer, forward, and screen phone calls
- Establish and maintain high-quality standards: Make sure the reception and front area is organized, neat, and all products are stocked up in their cases
- Ensure coffee station is clean, the coffee machine is refilled with water and coffee beans, as well as stocking up the mini-fridge
- Answer phone calls in a professional manner and explain spa services to patients
- Schedule, monitor appointments and resolve appointment conflicts
- Prepare the office for proper opening and closing
- Notify staff of any patient cancellations or arrival of any unscheduled visitors
- Alert staff when a scheduled patient arrives
- Manage the schedule and flow of the office
- Track and handle all payment of services
- Manage patient check-in and input their confirmed arrival into the system**Required Skills**:

- Ability to operate basic office equipment: fax machine, copy machine, and scanner
- Customer service oriented and able to communicate effectively with patients, office management, and staff.
- Exceptional written and verbal communicational skills
- Work cohesively with others in a fun and fast-paced environment
- Must be able to work well under pressure
- Hard-working, organized, detail-oriented, effective multi-tasker, and team-player
- Must be a self-starter who can work well independently as well as part of a team
- Knowledge of injectables Botox and Fillers, lasers, and other cosmetic treatments are always a plus
- **Education Requirements**:

- **Associate’s or bachelor's degree**

**Experience**:

- 10-15 years experience in workforce
- Customer Service: Minimum 1 year (preferred)
- Front Desk: Minimum 3 years (required)

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 2 years (preferred)
- Management: 3 years (required)

Work Location: In person