Current jobs related to Auto Body Estimator - Temecula - Maaco Auto Body and Paint

Estimator/Sales Associate

**Monday-Friday** 12p to 5pm

**Saturdays** (Rotating) 8am to 11am

The Customer Service / Retail Sales / Estimator Associate will be accountable and responsible for all Sales, Customer Service and Satisfaction activity of a MAACO Center with primary responsibilities for estimating paint/repair service and closing in a retail sales environment, all under the direction of the General Manager.

**Roles and Responsibilities include, but are not limited to**:

- Cultivating all leads, handling prospect telephone inquiries utilizing Maaco’s telephone track procedure to convert inquiries into estimates to appointments, entering appropriate information, and responding to all digital inquiries, achieving a minimum prospect appointment show rate of 90%, and following-up with “no-shows”
- Executing Maaco’s Sales Track and electronically inputting all estimates, achieving 65% or better Retention
- Following up promptly on all appointments, recycling unretained customers, and updating customers’ status
- Providing a friendly initial contact for all prospects/customers, whether on the phone or in person at a center, and contacting customers to schedule deliveries and collection of payments
- Affording all customers courteous treatment, providing fair and honest written estimate, and set reasonable expectations for our services using ‘Total Honest Communication’ to assure customer satisfaction
- Actively pursuing retail leads from trade work incoming to 3rd party satellite locations
- Interacting with Trade and Insurance accounts to assure prompt and courteous service, including contacting leads from trade work incoming to 3rd party satellite locations
- Working to attain daily, weekly, monthly, and yearly sales objectives of the center as defined by management
- Tracking daily and weekly performance and being prepared to review with management.
- Participating in outside or special sales events as set by management
- Managing vehicles intake check-in; ascertaining paint formulas, ensuring it accompanies the Repair Order, and marking vehicles and repair orders clearly to assure accurate and complete communication with shop staff.
- Managing customer satisfaction and delivery of vehicles to assure customer satisfaction, referrals, and repeat
- Ordering, tracking, following-up on, receiving, and confirming parts are correct, checking parts cost and profit margin, returning unused parts and following-up on credits, tracking via MIS and utilizing organizer system
- Maintain Audatex OneMaaco MIS reports (Telephone Log, Appointment Calendar, Paintline Status Update, Parts Status Update, Daily End of Day, Friday Night Weekly Close, etc).
- Creating urgency in the shop to achieve production volume and turn-around time goals
- Working collaboratively with Production staff to achieve efficiency and quality standards
- Prepare mailings for follow-up on retail estimates, past customers, trade/fleet prospects, and field all phone calls to the center, directing to the appropriate parties
- Completing special projects and administratively assisting the Managers to ensure smooth center operation

**Job Types**: Part-time, Contract, Temporary

Pay: $18.00 - $25.00 per hour

**Benefits**:

- Employee discount
- Flexible schedule
- Paid time off
- Professional development assistance

Day range:

- Monday to Friday
- Rotating weekends

Shift:

- Day shift

Application Question(s):

- I-CAR Certifications

**Experience**:

- Auto Body: 2 years (required)
- Customer service: 2 years (preferred)

License/Certification:

- Driver's License (required)

Work Location: In person