Social Service Coordinator

Summary:
This position is primarily responsible for coordinating home and community based services to individuals and families within agency policies, coordinates social programming for the property, and provides social service intervention as needed by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.

Assess residents who may require assistance in daily living activities or who require a higher level of care or who are in transition to a higher level of care. Involve family and other professionals, as appropriate.

Makes referrals to community service agencies and follow-up on service.

Coordinates with hospital staff regarding discharge planning for residents returning to their apartments.

Provides crisis intervention with residents on a short-term basis, as needed.

Provides case management services for residents receiving services from various community agencies.

Advocates for residents.

Maintains current knowledge base of services and programs impacting seniors and/or disabled (or resident population being served) to enhance ability to assist residents in securing assistance.

Identifies education and health programs to enhance the residents quality of life.

Establishes linkages and maintains contacts with community agencies offering services to residents.

Develops and up-dates resource directory.

Builds an informal support system for residents with family members, other residents, friends, etc. as needed.

Publishes and distributes a building newsletter.

Fundraises in order to cover the cost of programs and activities in the building.

Demonstrates sensitivity and responsiveness to cultural differences within the resident population.

Maintains resident confidentiality.

Utilizes social services software to maintain resident files in compliance with HUD requirements.

Reports all instances where there may be a question of abuse or neglect and take proactive steps to protect residents.

Participates in overall planning for activities at the property.

Serves as a resource to the Manager related to on-going policy development and social planning within the building.

Communicates and coordinates with property management staff regarding program and resident issues.

Participates in professional organizations and training opportunities in order to meet HUD requirements for CEUs. Secure the needed continuing education credits to meet HUD requirements and attend HUD training as necessary.

ATTENDANCE:
Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.

**Qualifications**:
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
Intellectual
- Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
- Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
- Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Interpersonal
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- External Working Relationships Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.

Organization
- Cost Consciousness - Works within approved budget; Develops and implements cost saving measures.
- Safety and Security All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXP