Live Ops Producer, Warzone

3 weeks ago

Middleton, United States Raven Software Full time

Requisition ID:
R023174
-:
**Your Platform**:
Founded in 1990, Raven Software is the developer of numerous award-winning games including Hexen, Star Wars Jedi-Knight II: Jedi-Outcast, Marvel: Ultimate Alliance, and most recently, a major contributor to the blockbuster Call of Duty® franchise. We’re based in Middleton, Wisconsin, a suburb of Madison, annually ranked on numerous lists as one of the top places to live and work.

**RELATIONSHIP**:This position reports to the Lead LiveOps Producer on Warzone.

**JOB OVERVIEW**:
As a LiveOps Producer, you will work closely with the Lead DevOps Producer to drive daily operations that improve the quality of our product. You must thrive in a fast-paced environment and be willing to work through feedback and process improvements. Above all, we are looking for a dedicated, organized and energetic individual to work with our teams to set up and maintain a reliable system for playtesting, iteration and managing live issues.

**RESPONSIBILITIES**:

- Runs Team Playtests, tracking, sorting and triaging feedback with stakeholders. Works with project team and stakeholders to gather and communicate agendas for Playtests.
- Works with Engineering, Production and Creative leads to optimize processes and pipelines for setting up Playtests and managing the feedback loop.
- Takes initiative removing team roadblocks and escalating risks to impacted parties.
- Responsible for the live and dev Playlist File. Works with Producers, Designers and Engineering to ensure Playlist files are updated based on testing and live needs.
- Works with Lead Producers to ensure Live Issues are triaged, tracked and communicated.
- Supports QA and Engineering with day-to-day support for builds and sets expectations for build needs.
- Serves as Point of Contact for Playtest and Playlist needs and improvements.
- Maintains documentation for Playtest and Playlist best practices.
- Mentors and collaborates with production coordinators and/or associate producers.on related workstreams

**PROCESSES & ARTIFACTS OWNED**:

- Team Playtests
- Playtest Guides & Feedback Forms
- Playlist Management
- Playlist Processes & Best Practices
- Live Response

**BEHAVIORS**:

- Behaves Proactively
- Thinks Critically
- Performs with Autonomy
- Prioritizes Work Effectively
- Adapts to Situations and Needs
- Keeps Team Meetings Focused and on Track
- Builds Relationships
- Communicates Effectively
- Treats People with Empathy
- Has Self-awareness
- Shows Emotional Maturity

**PRIMARY AUDIENCES**:

- Raven Project Teams
- Partner Studio Peers
- Partner and Central QA Teams

**QUALIFICATIONS**:

- Minimum 3 years in the Game industry or related field.
- Contributed to 1 or more shipped titles.
- Proven ability to own complex features or projects in game development.
- Proven ability to work in rapid development cycles in the game industry on Playtests, Release Management, or QA.
- Demonstrated aptitude for organization, scheduling and project management. Certified Scrum Master, Project Management Professional, or similar project management certification preferred.
- Strong time-management skills with the ability to focus on priorities, manage change and deliver against agreed deadlines.
- Passion for games; regular player of Call of Duty is a bonus.
- Work in Quality Assurance is a bonus.
- Competence in Confluence, Jira, and Sheets/Excel.

**OUR WORLD**:
**Activision Blizzard, Inc. (NASDAQ: ATVI), is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including **_Call of Duty_**®, **_World of Warcraft®_**, **_Overwatch_**®, **_Diablo_**®, **_Candy Crush_** and **_Bubble Witch_**. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet**

**Our ability to build immersive and innovate worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered**

**_ The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners._**

**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics**

**Rewards**

We provide a suite of benefits that promote physic

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