Online Support Services Associate

2 weeks ago

Miami, United States Florida International University Full time

**About FIU**

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

**Job Summary**
- Troubleshoots various technical issues related to the university¿s learning management system (LMS) and tools used within, such assisting with how to login, change their password, access their courses, view course content, etc.
- Helps guide instructors and students on the technical use of various features and functionality of the university¿s learning management system (LMS) and tools used within.
- Collaborates with LMS Administrators and Instructional Designers to resolve course content or LMS related issues.
- Troubleshoots compatibility issues with students in regards to file formats to ensure successful uploads for assignments, proctored exam technology to take exams, and other technical features and tools to help students succeed at using the university¿s learning management system (LMS).
- Assists faculty in regards to resolving basic technical issues, utilizing their courses, student concerns, and general LMS concerns.
- Assists students with general information inquiries regarding FIU Online, otherwise refers them to the proper academic unit.
- Ensures all incoming inquiries (cases) in the FIU Online Support ticketing system are handled adequately within a 24 hour period.
- Ensures all incoming inquiries via phone calls and live chats are answered and provided a high level of quality support.
- Attends technical training related to system updates, as required by the department or university.

**Minimum Qualifications**
- High school diploma with one (1) year of experience in a related field.

**Departmental Requirements**
- Day and evening shifts; includes weekdays and/or weekends, and some holidays.
- Available work hours (on campus & remote) can range between 8:00am-midnight

**Desired Qualifications**
- Customer service experience.

**Job Category**
- Staff

**Advertised Salary**
- $31,200 - $35,000

**Work Schedule**

Begin time: 9:00 AM
End time: 5:30 PM

**Pre-Employment Requirements**
- Criminal Background Check

**Other Information**
- Ability to work flexible hours as needed.
- Ability to work evenings, weekends, and holidays.

How To Apply

**Prospective Employee**
- **_This posting will close at 12:00 am of the close date._**

How To Apply

**Current Employee**
- **_This posting will close at 12:00 am of the close date._**

How to Claim Vet Preference

Since 1945, the Florida Legislature has made a provision to give preference in the hiring process to United States war veterans in recognition of their military, naval, or air service who meet specific conditions. The conditions are as follows:

- Veterans with a VA service-connected disability
- Spouses of veterans with permanent and total service-connected disability
- Honorably discharged veterans with wartime service.
- Unmarried widow or widower of a veteran who died as a result of a service-connected disability
- A veteran who has served in a qualifying campaign or expedition for which a campaign badge has been authorized, to include the Global War on Terrorism Expeditionary Medal.

If there are any questions concerning Veterans' Preference, please contact Talent Acquisition & Management by calling 305-348-2500.

Disclosures

**Clery Notice**

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

  • Jr. Risk

    3 weeks ago

    Miami, United States Online IPS Full time

    ONLINE IPS: JOB DESCRIPTIONJr. Risk & Underwriting AdministratorIntroduction to Online IPS:A fast growing privately held fintech international payments company is looking to hire a Jr. Risk & Underwriting Administrator with merchant acquiring experience. International Processing Solution (Online IPS) operates a global merchant services company with its own...

  • Jr. Risk

    4 weeks ago

    Miami, United States Online IPS Full time

    ONLINE IPS: JOB DESCRIPTIONJr. Risk & Underwriting AdministratorIntroduction to Online IPS:A fast growing privately held fintech international payments company is looking to hire a Jr. Risk & Underwriting Administrator with merchant acquiring experience. International Processing Solution (Online IPS) operates a global merchant services company with its own...

  • Jr. Risk

    4 weeks ago

    Miami, United States Online IPS Full time

    ONLINE IPS: JOB DESCRIPTIONJr. Risk & Underwriting AdministratorIntroduction to Online IPS:A fast growing privately held fintech international payments company is looking to hire a Jr. Risk & Underwriting Administrator with merchant acquiring experience. International Processing Solution (Online IPS) operates a global merchant services company with its own...

  • Jr. Risk

    3 weeks ago

    Miami, United States Online IPS Full time

    ONLINE IPS: JOB DESCRIPTIONJr. Risk & Underwriting AdministratorIntroduction to Online IPS:A fast growing privately held fintech international payments company is looking to hire a Jr. Risk & Underwriting Administrator with merchant acquiring experience. International Processing Solution (Online IPS) operates a global merchant services company with its own...

  • Guest Service Support

    4 weeks ago

    Miami, Florida, United States Miami Airport Marriott Full time

    Additional Information Food RunnerJob Number Job Category Food and Beverage & CulinaryLocation Miami Airport Marriott, 1201 NW Le Jeune Road, Miami, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about putting food on the table that our guests will enjoy...

  • Senior Online Banking Specialist

    2 weeks ago

    Miami, United States Pacific National Bank Full time

    Job DescriptionJob DescriptionSUMMARY Incumbent will perform daily activities within the Cash/Treasury Management Department as the Senior Cash Management Support Specialist and provide Electronic Banking Support and tasks as assigned permanently or on a temporary basis. Incumbent will prepare Cash Management documentation for new customer installations and...

  • Online Travel Assistant- Entry Level

    3 days ago

    Miami, United States Memorable Escapes Full time

    Job Description This is a remote position. Are you enthusiastic about travel and seeking a path that allows you to chart your own course to success? Join us as an Online Travel Associate and embark on a rewarding journey into the travel industry. ALL training provided! Why Choose Our Business Opportunity as an Online Travel Associate: ...

  • Online Travel Assistant- Entry Level

    4 days ago

    Miami, United States Memorable Escapes Full time

    This is a remote position. Are you enthusiastic about travel and seeking a path that allows you to chart your own course to success? Join us as an Online Travel Associate and embark on a rewarding journey into the travel industry. ALL training provided! Why Choose Our Business Opportunity as an Online Travel Associate: ● Unlimited...

  • Online Travel Assistant- Entry Level

    3 days ago

    Miami, United States Memorable Escapes Full time

    This is a remote position. Are you enthusiastic about travel and seeking a path that allows you to chart your own course to success? Join us as an Online Travel Associate and embark on a rewarding journey into the travel industry. ALL training provided! Why Choose Our Business Opportunity as an Online Travel Associate: ● Unlimited Earning...

  • Guest Service Support Expert

    3 weeks ago

    Miami, Florida, United States Miami Airport Marriott Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Miami Airport Marriott, 1201 NW Le Jeune Road, Miami, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill....

  • Guest Service Support Expert

    4 weeks ago

    Miami, Florida, United States Miami Airport Marriott Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Miami Airport Marriott, 1201 NW Le Jeune Road, Miami, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill....

  • Delivery Station Customer Service Associate

    7 days ago

    Miami, United States Amazon.com Services LLC Full time

    High School or equivalent diploma - Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple web browsers, data base searching and instant messenger tools At Amazon, our mission is to be Earth’s most...

  • Editor - Fiu Online

    3 weeks ago

    Miami, United States Florida International University Full time

    **About FIU** Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU...

  • Online Course Developers

    3 weeks ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The University of Miami School of Law seeks part time faculty...

  • Online Course Developers

    4 weeks ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The University of Miami School of Law seeks part time faculty...

  • Support Associate

    2 weeks ago

    Miami, Florida, United States Chico's FAS, Inc. - Retail Full time

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautifulPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations...

  • Support Associate

    3 weeks ago

    Miami, Florida, United States Chico's FAS, Inc. - Retail Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individualityPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales...

  • Support Associate

    3 weeks ago

    Miami, Florida, United States Chico's FAS Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.POSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales...

  • Service Associate

    2 months ago

    Miami, United States PSG Global Solutions Full time

    The Service Associate enhances the client experience and must maintain a high level of client service and branch support. The role is responsible for daily operations, and identifying and anticipating client, Financial Advisor and branch needs. The S Associate, Financial Advisor, Client Service, Retail, Staffing

  • Service Associate

    2 weeks ago

    Miami, United States PSG Global Solutions Full time

    The Service Associate enhances the client experience and must maintain a high level of client service and branch support. The role is responsible for daily operations, and identifying and anticipating client, Financial Advisor and branch needs. The S Associate, Financial Advisor, Client Service, Retail, Staffing