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Victim Advocate

3 months ago

Phoenix, United States New Life Center Full time

**JOB SUMMARY**:The Mobile Victim Advocate is responsible for providing comprehensive trauma-informed advocacy and case management services for survivors of domestic violence, sexual violence, and human trafficking through New Life Center's Outreach Department. This position has multiple locations to include New Life Center Shelter, New Life Center's Sunshine Healing Services, and in the community based on the survivor's needs.

The goal of this position is to provide trauma-informed, survivor led supportive services to primary and secondary survivors. The services offered at New Life Center promote healing, community, and empowerment. The Mobile Advocate position upholds New Life Center's mission, vision, and core values of compassion, resilience, equity, and community.

**ESSENTIAL FUNCTIONS**

**Direct Services**
- Provides trauma-informed advocacy and case management for survivor participants.
- Provides culturally relevant services to all survivors and their families, including women, men, children, LGBTQ+, and survivors of diverse ethnic, racial, and cultural backgrounds.
- Facilitates survivor support groups and activities.
- Works collaboratively with community partners to provide holistic healing options and culturally specific healing modalities to survivors at Sunshine Healing Services.
- Provides information, referral and assistance related to victim rights.
- Accompanies survivors when interacting with members of the legal system, including law enforcement, courts, and prosecutors. This includes law enforcement coordination if/when a survivor wishes to file a police report.
- May provide transportation to and from court hearings and other legal-related appointments when necessary and appropriate.
- Assists with victim advocacy/accompaniment to emergency medical care and/or medical forensic examinations.
- Provides 24-hour on call crisis hotline and in-person advocacy on a rotating basis.
- Assesses level and history of violence experienced and aids in the development of a safety plan for survivors.
- Assesses survivor's immediate needs and develops a case plan with referrals to services which align with the survivor's goals.
- Provides information and referrals to legal aid agencies and/or agencies specializing in immigration, child abuse, elder abuse, and/or disabilities.
- Documents all survivor and community services rendered in appropriate database(s) timely, accurately, and completely.
- Tracks and monitors service performance at least weekly and provides written and/or oral reports, as requested, on performance strengths and needs in weekly program meetings and/or during regularly scheduled supervision.
- Assists in other programs as needed.

**Community Outreach**
- Participates in agency-wide awareness and/or initiates awareness and outreach events throughout Maricopa County.
- Participates in agency-wide events, trainings, and educational seminars.
- Participates in multi-disciplinary team meetings to make meaningful contribution.
- Cultivates relationships with community partners and allied professions with the goal of facilitating a coordinated community response to domestic violence, sexual assault, and human trafficking.
- Lends creativity and skill to enhance agency outreach.
- Participates in local efforts to improve the community's response to domestic violence, sexual assault, human trafficking.

**Agency Management**
- Assists with program service delivery in all New Life Center's programs including outreach, emergency shelter and the children's development center.
- Participates in and contributes to staff meetings, staff committees, and special events for staff.
- Participates as an active team member of the Outreach Department Team including attending department meetings and coordinating services with Child/Youth Advocates, Lead Advocates, and Family Case Manager and Housing Specialist.
- When on-call, responds to calls from community partners, law enforcement, and survivors and ensures proper follow up of services for participants in a timely manner.
- Communicates emergencies, survivor concerns, and organizational needs to the designated on-call staff member or appropriate member of the leadership team.

**Other**
- Participates in the culture of cooperation and collaboration among New Life Center staff, interns, and volunteers.
- Supports and adheres to all policies regarding participant and program confidentiality.
- Ensures the regular use of releases of information (ROIs) when coordinating services with outside partner agencies on behalf of children, youth, and/or families.
- Actively contributes to New Life Center's trauma informed philosophy.
- Keeps current on issues of domestic violence, sexual violence, and human trafficking including seeking out appropriate training opportunities.
- Participates in scheduled agency-wide meetings and events as assigned.
- Represents New Life Center, at relevant external task forces, work groups, trainings, and events as assigned.