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Area Leader 2nd Shift

2 months ago

Charleston, United States Valet Living Full time

Note: This is a 2nd shift position, working a typical schedule of Sunday through Thursday from 4:00pm - Midnight

Valet Living Doorstep is the standard-setting waste and recycling collection amenity that adds value and convenience to more than 2 million apartment homes across 40 states.

As an Area Leader, you will play a crucial role in ensuring exceptional service delivery across a portfolio of 20 - 30+ apartment communities. You will be responsible for overseeing and directing a team of 15-30+ dedicated associates, known as Service Valets, within your assigned area/district. In this role, you will demonstrate a service culture that prioritizes the service experience. You’ll model, train and coach expectations to deliver the service standard.

Salary Range: $45,000 - $50,000

Bonus: target bonus is 10% of annual salary (divided and paid out quarterly)

Company vehicle provided

Schedule: The typical schedule is Sunday through Thursday from 4 PM to 12 AM, coinciding with our peak client service hours. Our client needs vary, so please connect with our recruiter/operations leader to determine your ability to accommodate the scheduling needs of the specific communities

Work environment: You will work from both a home office and in-field (community properties), as necessary

**Responsibilities**:

- Drive service excellence by ensuring daily and nightly completion of resident doorstep trash/recycle/compost pick-up for assigned communities
- Create a scheduling plan in partnership with your Operations Manager based off monthly and weekly trash workload
- Comply with, promote, and train Service Valets on collection policies and procedures
- Drive system (iValet) compliance through consistent communication, training, and development of all Service Valets
- Plan and manage the collection process by fully utilizing the tools provided to ensure budget targets are achieved and client requirements are met
- Track nightly performance against key performance indicators (KPIs) and contribute to service transformation and business growth by recommending productivity improvements
- Increase Service Valet retention through promoting a sense of associate belonging and ensuring a high level of engagement
- Provide on-call support to Service Valets and assigned communities
- Report safety incidents in a thorough and timely manner
- Regularly complete community checks to ensure quality standards are maintained
- Address associate development needs and facilitate appropriate coaching or training opportunities
- Attend team meetings virtually, in person, or off-site when needed
- Perform other duties as assigned

Qualifications:

- High school diploma or GED equivalent
- Proven track record in building and leading successful teams
- Strong analytical skills with experience working with spreadsheets and data analysis
- Proficiency in MS Word, Outlook, Excel & PowerPoint
- Solid understanding of basic employment law, customer service principles, and leadership/management concepts
- Demonstrates unwavering work ethic, integrity, and a strong sense of accountability
- Ability to effectively manage stress and adapt to a changing work environment
- Demonstrates exceptional verbal and written communication skills, fostering effective and engaging interactions with individuals
- Proven ability to build and maintain effective teams, while holding oneself and others accountable
- Excellent task prioritization skills, with the ability to organize and manage workload based on clients’ needs

Physical Requirements and Special Conditions of Employment:

- This position requires that you can lift and/or carry up to 50lbs, walk distances including up and down stairs, bend at waist and/or knees and lift arms at/over shoulders
- Ability to occasionally work outdoors and work/drive in changing weather conditions
- Ability to be exposed to disagreeable odors
- Valid driver’s license and ability to operate a company vehicle in a manner consistent with local and state rules and regulations and company policy
- Ability to begin workday at 4:00pm and be on call during irregular hours depending on business needs

Our full-time associates are provided with the following comprehensive, flexible benefits:

- Health coverage for you and your family through medical, dental, vision plans
- Healthcare Savings Account (HSA) plan with employer HSA contribution, Healthcare & Dependent Care Flexible Spending Account
- 401k Savings Plan with matching company contribution
- Paid Time Off program (up to 20 days PTO per calendar year plus 10 Holidays, 1 Floating Holiday & 1 Volunteer Day)
- Support for continued education through tuition reimbursement of up to $5,250 per year & access to Valet Living online education center
- Referral bonus program (up to $2,500 for each referral hired)
- Pet insurance plan options
- Financial protection through disability, life, accidental death & dismemberment, and business travel insurance
- Associate and family assistance pr

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