Director, Customer Success

2 weeks ago

Nashua, United States Optimizely Full time

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.

We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.

At our core, we believe work is about more than just numbers - it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.

Join us and become part of a company that's empowering people to unlock their digital potential

**Introduction**:
As the Global Customer Success Director for Optimizely One, you will lead & empower a team of experienced Senior Customer Success Managers who will drive our most strategic customers, our Optimizely One cohort, to successfully adopt Optimizely's suite of solutions and lead in the creation of strategies that delight our customers throughout the customer lifecycle. This role will include establishing the global Optimizely One customer success practice, interviewing and hiring best-in-class talent who demonstrate excellence in a variety of skill sets, including but not limited to product knowledge, executive presence, organizational acumen and high-impact customer engagements. This role will also be responsible for working closely with the SVP of Customer Success & Advocacy on developing and executing the Customer Success Transformation Program for the year.

**Responsibilities**:

- Build a highly successful, motivated team of Optimizely One Customer Success Managers across the globe.
- Drive ongoing cadence with the team to report on critical metrics and new initiatives.
- Regularly shares expertise and upskill the team to support continuous learning and improvement.
- Implement and ensure a consistent ‘white glove’ service for our top tier of strategic customers.
- Address risks of client churn with strong migration plans in partnership with the AEs.
- Collaborate with cross-functional leaders to drive results & work on key focus areas that drive ROI for our customer base.
- Collaboratively work with and across other departments, especially the sales team, partner team and marketing team in each respective region
- Lead and participate in the creation of strategies that drive product adoption and value realization
- Customer relationship and executive stakeholder management (to C-level)
- Analyze performance data, discover compelling insights and develop action plans to achieve goals
- Maintaining customer success targets through contract renewals, growth and lead generation
- Maintain an active course of self-development in Optimizely & Industry developments
- Collaborate with key stakeholders to ensure a unified approach to transformation, fostering engagement and commitment across the organization and third-party vendors or consultants. Ensure scalable and standard value realization methodology to meet our stakeholder need
- Provide comprehensive reports that outline the progress, risks, issues, and decisions tied to all transformation program initiatives.
- Develop project work plans and roadmaps with cross-functional partners to support the execution and implementation of strategic recommendations.

**Knowledge and Experience**:

- Experience leading a team of customer success managers
- An innate drive for customer success and a strong commercial awareness
- Proven track record of leading through change and in high pressure situations
- Strong leadership capabilities at the group management level
- The skills to be a data-driven decision-maker
- Highly driven with strong desire to achieve top results and break through barriers, determined to adapt quickly and comfortable with some ambiguity
- Strong conflict management and conflict resolution skills
- A passion for people, able to use your initiative and willing to go the extra mile
- Strong customer facing skills, able to pro-actively manage customer expectations, recognize customer needs and adapt company capabilities to customer’s requirements
- Excellent written and verbal communication skills
- Ability to work well under pressure, while retaining focus and composure
- Ability to develop customer trust, grow accounts and nurture the talented tea

  • Quality Director II

    7 days ago

    Nashua, New Hampshire, United States BAE Systems Full time

    Job Description BAE Systems is seeking a Quality Director in support of our F-35 Solutions Product Line. Reporting to the Sr. Director of Quality in the Electronic Combat Systems Business Area, the selected candidate will lead the teams responsible for quality assurance, continuous improvement, and lifecycle management. The F35 Solutions Quality Director has...

  • Resident Director

    2 weeks ago

    Nashua, United States Rivier University Full time

    Rivier University is accepting applications for  a full-time, 12-month Resident Director. The Resident Director is a live-in position with duty rotation shared between a team of professional staff members. Responsibilities include community development, building and staff supervision, conduct counseling, crisis intervention and management, and assistance...

  • Director of Community Management

    4 days ago

    Nashua, United States Row Cal Full time

    Director of Community Management Location: Nashua, NH RowCal is an HOA and Property Management company founded on doing things better. We do it all with a refreshing, can-do attitude and joyful spirit that puts HOA leaders at ease. We'll be a partner that cares, collaborates and creates the best HOA experience for a community. Want to grow your career with...

  • Director of Community Management

    4 weeks ago

    Nashua, United States RowCal Full time

    Job DescriptionJob DescriptionDirector of Community ManagementLocation: Nashua, NHRowCal is an HOA and Property Management company founded on doing things better. We do it all with a refreshing, can-do attitude and joyful spirit that puts HOA leaders at ease. We'll be a partner that cares, collaborates and creates the best HOA experience for a...

  • Deputy Director, International Trade Compliance

    4 weeks ago

    Nashua, United States BAE Systems Full time

    You don’t see it, but it’s there. BAE Systems employees work on the world’s most advanced electronics - from saving emissions in the City of Lights to powering the Mars Rover to protecting the F-35 fighter jet. At Electronic Systems, you’ll be among the brightest minds, working on the aerospace and defense industry’s most difficult problems....

  • Director of Contracts

    3 weeks ago

    Nashua, New Hampshire, United States BAE Systems Full time

    Job Description Join a dynamic Contracts team that supports the delivery of mission critical capabilities across a diverse portfolio of government, commercial and international customers. The Contracts organization is the trusted business partner managing customer relationships, negotiating deals, creating innovative solutions, and providing regulatory...

  • Director of Contracts

    3 days ago

    Nashua, New Hampshire, United States BAE Systems Full time

    Job Description Join a dynamic Contracts team that supports the delivery of mission critical capabilities across a diverse portfolio of government, commercial and international customers. The Contracts organization is the trusted business partner managing customer relationships, negotiating deals, creating innovative solutions, and providing regulatory...

  • Reliability Sciences Engineering Director 1

    4 weeks ago

    Nashua, New Hampshire, United States BAE Systems Full time

    Job Description Come see what you're missing Our employees work on the world's most advanced electronics - from detecting threats for F-35 pilots to illuminating the night for soldiers. Spanning air, land, sea, and space, we are developing the technology of tomorrow, delivered today. Drawing strength from our differences, we're innovating for the future. And...

  • Adjunct, Finance

    6 days ago

    Nashua, United States Rivier University Full time

    Adjunct, Finance Location Nashua Job Type Part-Time Job Number 17 Division Div of Business & Security Studies Opening Date 01/02/2024 * Description * Benefits Description Rivier University's Division of Business and Security Studies invites ongoing applications for a qualified, credentialed candidate for Finance Instructor - Adjunct Faculty....

  • Adjunct, Accounting

    6 days ago

    Nashua, United States Rivier University Full time

    Rivier University's Division of Business and Security Studies invites ongoing applications for a qualified, credentialed candidate for Accounting Instructor - Adjunct Faculty. Reporting to the Director of Undergraduate Business programs and Director of Graduate Business programs, the Adjunct Instructor is responsible for providing accounting, related courses...

  • Adjunct, Sports Management

    2 weeks ago

    Nashua, United States Rivier University Full time

    Adjunct, Sports Management Location Nashua Job Type Part-Time Job Number 9 Division Div of Business & Security Studies Opening Date 01/02/2024 * Description * Benefits Description Rivier University's Division of Business and Security Studies invites ongoing applications for a qualified, credentialed candidate for Sport Management Instructor -...

  • FAST Labs

    2 weeks ago

    Nashua, New Hampshire, United States BAE Systems Full time

    Job Description FAST LabsTM is a world-class research organization. Our vision, We secure the future through fearless innovation, fuels our curiosity and propels our technical teams to take on 'never been done before' challenges. FAST Labs advances science, develops technology, and delivers microelectronics products to solve the toughest challenges for our...

  • Principal Engineer

    2 weeks ago

    Nashua, United States Insight Global Full time

    Required Skills and Experience *- M.S. or PhD and 12+ years experience developing high performance analog solutions in CMOS technologies- PLL Expertise (high performance fractional PLLs)- Has taped out a few chips and directed projects involved in the tapeout- Has management experience with at least 2 direct reportsNice to Have Skills and Experience- Digital...

  • Principal Engineer

    2 weeks ago

    Nashua, United States Insight Global Full time

    Required Skills and Experience *- M.S. or PhD and 12+ years experience developing high performance analog solutions in CMOS technologies- PLL Expertise (high performance fractional PLLs)- Has taped out a few chips and directed projects involved in the tapeout- Has management experience with at least 2 direct reportsNice to Have Skills and Experience- Digital...

  • FAST Labs

    4 days ago

    Nashua, New Hampshire, United States BAE Systems Full time

    Job Description FAST LabsTM is a world-class research organization. Our vision, We secure the future through fearless innovation, fuels our curiosity and propels our technical teams to take on 'never been done before' challenges. FAST Labs advances science, develops technology, and delivers microelectronics products to solve the toughest challenges for our...

  • Director of Sales, East

    1 week ago

    Nashua, United States OLIPOP PBC Full time

    QUALIFICATIONS 5-10 years of sales leadership experience within a consumer-packaged goods company Deeply passionate about OLIPOP, and inspired by what we represent Enthusiastic and comfortable working in an early stage company Ability to think rapidly in a growing and changing environment Ability to take initiative and work autonomously - you can run with...

  • Commercial Estimator

    3 weeks ago

    Nashua, United States SnapDragon Associates LLC Full time

    ? About the Company: Premier provider of commercial and residential roofing, siding, and more. Their longstanding mission has been to provide quality products, outstanding craftsmanship, and unparalleled customer service to their customer base of general contractors throughout the NH & MA markets. The company is looking to increase its overall sales volume...

  • Commercial Estimator

    4 weeks ago

    Nashua, United States SnapDragon Associates, LLC Full time

    About the Company:Premier provider of commercial and residential roofing, siding, and more. Their longstanding mission has been to provide quality products, outstanding craftsmanship, and unparalleled customer service to their customer base of general contractors throughout the NH & MA markets. The company is looking to increase its overall sales volume and...

  • Commercial Estimator

    3 weeks ago

    Nashua, United States SnapDragon Associates, LLC Full time

    About the Company:Premier provider of commercial and residential roofing, siding, and more. Their longstanding mission has been to provide quality products, outstanding craftsmanship, and unparalleled customer service to their customer base of general contractors throughout the NH & MA markets. The company is looking to increase its overall sales volume and...

  • Commercial Estimator

    1 hour ago

    Nashua, United States SnapDragon Associates, LLC Full time

    About the Company:Premier provider of commercial and residential roofing, siding, and more. Their longstanding mission has been to provide quality products, outstanding craftsmanship, and unparalleled customer service to their customer base of general contractors throughout the NH & MA markets. The company is looking to increase its overall sales volume and...