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Rooms Division Manager

4 months ago

Baltimore, United States Hotel Ulysses Full time

Rooms Division Manager

This Rooms Division Manager will be a senior role responsible for execution of room operations at the hotel and reports to the General Manager.

JOB DUTIES
- MANAGEMENT
- Oversee the Front Desk, Housekeeping and Maintenance Departments. Work closely with Sales/Events and People & Culture teams
- Maintain effective communications between all hotel departments
- OPERATIONS
- “Boots on the ground” assistance to the General Manager in day-to-day operations. Be able to fully run the hotel in their absence
- Handle special projects with enthusiasm and aplomb
- Ensure full compliance with hotel SOPs, policies, procedures and service standards.
- Develop new policies and continuously improve and refine systems
- OTA reconciliation
- Ensure property and grounds are maintained to aesthetic standard
- Act as concierge, bellman, housekeeper and problem solver as needed
- Approach all encounters with guests and employees in a friendly, service-oriented manner. Stay visible and interface with customers on a regular basis
- Liaise with front desk to be aware on a daily basis of any guest and VIP requests, complaints and significant events that require attention
- Ensure that all guest problems and complaints are addressed with exemplary service recovery and urgency
- Act as an ambassador to the hotel and ensure that we are delivering an excellent guest experience

PREFERRED SKILLS & TRAITS
- Confident administrative / computer skills
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests
- Graphic design knowledge a plus
- Ability to work a flexible schedule that will include weekends and holidays
- Must have a passion for creating exceptional experience for all guests & staff
- Must be able to convey information and ideas clearly
- Must display exemplary behavior for staff
- Excellent verbal, communication and interpersonal skills
- Strong attention to detail, proven ability to meet deadlines, and exceptional follow-up ability
- Must be professional in appearance and demeanor
- Supervisory and leadership skills
- Hands-on, creative, solution-oriented, mission-driven team player

**Qualifications**:

- Minimum of 5 years of experience in hospitality management, with a focus on rooms division operations
- Proven track record in revenue management and budgeting within the hotel industry
- Strong leadership skills with the ability to supervise and motivate a diverse team
- Excellent communication skills, both verbal and written
- Proficiency in computer systems and hotel management software
- Multilingual or bilingual proficiency is a plus
- Familiarity with front desk operations, guest services, and night audit procedures

COMPENSATION DETAILS
- Annual salary range of $70,000 to $75,000 paid weekly
- Health insurance, dental insurance, vision insurance
- 401 (k) with company match
- Paid time off, paid sick leave, paid time off to vote, 11 paid holidays
- 50% food & beverage discount and discounted hotel rooms
- Opportunity for growth within Hotel Ulysses and parent company.

Pay: $70,000.00 - $75,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid jury duty
- Paid time off
- Paid training
- Vision insurance

Schedule:

- Day shift
- Evening shift
- Holidays
- Rotating weekends
- Weekends as needed

**Experience**:

- Hotel management: 2 years (required)
- Hospitality: 2 years (preferred)

Ability to Commute:

- Baltimore, MD 21202 (required)

Ability to Relocate:

- Baltimore, MD 21202: Relocate before starting work (required)

Work Location: In person