Student Services Counselor- Online Division- Grand
3 weeks ago
Student Services Counselor - Online Division - Grand Canyon University
Come Grow With Us
Join us at Grand Canyon Education and begin your career helping Grand Canyon University students succeed We are looking for a motivated Student Services Counselor to work directly with our current and prospective online students to advise them on degree program requirements, course selection and finance counseling. Starting salary is $43,000 per year, with an earning potential of $70,000 after several successful years of service.
Grand Canyon Education offers a generous benefits package, including 100% tuition-free education for employees through the Master's degree program level and 75% coverage at the Doctorate degree program level. In addition, an employee's spouse, children and dependents are also offered generous tuition benefits.
New hire training will be held in-person at our Phoenix, AZ campus for 3 weeks.
Who you are:
You’re a goal-getter who is passionate about the power of education. You’ve demonstrated prior success in providing excellent customer service and problem solving.
You know it’s not all about achieving (and often crushing) your goals. While that does get you excited, what you really thrive on is using your exceptional communication and coaching skills to help Grand Canyon University online students’ level up in their lives through quality education.
Now is the time to bring your talent to Grand Canyon Education, where you’ll have the opportunity to play an integral role in providing Grand Canyon University students the roadmap for success from the beginning their degree program until graduation. Here’s a taste of how you’ll make your mark as a Student Services Counselor with us.
As a Student Services Counselor, a typical week might include the following:
The role might be right for you if you have:
- A bachelor’s degree. No delinquent or in default on a federal student loan as verified in your credit report. If in a rehabilitation program, your credit report must reflect that you are current, not delinquent, on your payments.
- Outstanding customer service, organization and time management skills. In this role, you’ll be wearing many hats, so you’ll need good customer service, time management, excellent planning, organizational, multi-tasking, case-management and follow up skills to meet required timelines.
- Clear communication skills. You possess superior customer service skills along with the ability to represent the GCE/GCU brand in a highly professional manner coupled with well-developed listening skills.
- Self-motivation and drive to succeed. You volunteer for new challenges without waiting to be asked. You take ownership of the time you spend with Grand Canyon University students and truly make a difference.
- High emotional intelligence. In this role, you’ll be coaching a diverse range of Grand Canyon University students, each with unique circumstances. Ability to demonstrate empathy is key to success in this role.
- Computer literacy. As part of a remote workforce, we rely on a number of digital tools to help you execute your work and keep you accountable. Proficiency in Microsoft Office Suite is required.
Bonus points if you have:
- Relevant industry related professional experience.
- Experience working with CRM tools.
What we’ll offer in return:
- A career where your work makes a difference.
- A stable income with a good salary.
- Ongoing professional development and growth.
- Outstanding benefits and work perks.
- Collaborative and supportive work environment....and more
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