Data Analyst

3 weeks ago

Chicago, United States Heartland Human Care Services Full time

**Title**: Data Analyst

**Location**:4822 N. Broadway

**Schedule**: Hybrid, Monday to Friday (8:30am-5:00pm)

**Summary**:
The Data Analyst works under the direction of the Director, Data Management and Performance Improvement, in meeting Heartland Human Care Service (HHCS) data strategy objectives related to organization performance management and program quality. This role leads administration, reporting, training development, and analysis related to organization performance data collection and quality in the performance management system (ESM+Strategy), applicable survey platforms (Microsoft Forms, Survey Monkey, Alchemer), and select program funder compliance requirements. This role collaborates with the CMS Salesforce Analyst in improving timely participant data collection through data quality monitoring processes and development of learning resources. This role is responsible for internal requests related to participant data in the centralized data system, Salesforce.

The Data Analyst leverages industry knowledge and best practices to promote the mission and vision of Heartland Human Care Services. Supports culture development and management efforts. Individual accountabilities and work volume are established through the development of annual Success Objectives, within the framework outlined below. The Data Analyst reports to the Director, Data Management and Performance Improvement.

**Why Join Us**:

- Make a Difference: Be a part of an organization that is deeply committed to creating positive change in the lives of individuals and communities.
- Professional Growth: Take on a leadership role where you can develop and implement asset management systems, supervise a dedicated team, and contribute to ongoing education initiatives.
- Comprehensive Benefits: Enjoy a range of benefits, including medical, dental, vision insurance, 401(k) match, paid maternity and paternity leave, commuter benefits, student loan assistance, and more.

**Our Benefits**:

- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k) match.
- Paid maternity leave.
- Paid paternity leave.
- Commuter benefits.
- Student loan assistance.
- Tuition assistance.
- Disability insurance

**Essential Functions**:
**Duties & Responsibilities**
- Runs queries in data collection systems to gather needed data, connect data sets, and utilize methods to analyze, compile, and present data in understandable formats for internal management and organization use.
- Leads the development and maintenance of dashboards, program and department performance tracking, and reporting related to progress and insights to inform quality improvement.
- Monitors data quality and works with the Director, Data Management and Performance Improvement to develop and implement strategies and processes to improve data quality as needed.
- Collaborates on development and facilitation of trainings and meetings related to data collection systems, data quality monitoring, program performance, and outcomes analysis.
- Works in collaboration with the CMS Salesforce Analyst to develop and maintain data collection system learning resources, lead learning sessions, and document procedures related to data collection, management, and reporting processes.
- Coordinates administration of and conducts analyses of the HHCS Annual Participant Survey in conjunction with the Quality Improvement Committee
- Coordinates and communicates reporting timelines to internal stakeholders to ensure timely reporting for HHCS.
- Reviews Operations Department reporting processes to identify efficiencies that will streamline reporting efforts.
- Provides executive summaries of key data points to leaders as needed.
- Conducts user acceptance testing (UAT) to ensure proper functioning of data systems when changes are implemented.
- Troubleshoots basic technical problems related to data entry and reporting within database systems used by the Operations Department.
- Performs other duties as assigned.

**Education and Experience**:

- Bachelor’s degree in Statistics, Data Science, Data Analytics, Business Management, or related discipline
- Two years of relevant experience independently conducting data management, data analysis, or data science initiatives
- Two years of experience independently managing data cleaning, quality monitoring, data visualization, program evaluation, data system training facilitation, project management, and technical writing preferred.
- Demonstrated project management skills and confidence presenting data summaries to various audiences and tiers across the organization.
- Previous human services, NPO, or case management experience a plus.

**Knowledge/Skills/Abilities**:
Analytical Skills: Incorporates the fullest range of information available into analysis and decision making; uses appropriate technical processes/systems to develop and evaluate options in an effective and time-efficient manner; assimilates data to draw out relevant insights and findings fr

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