Field Technician

3 weeks ago

Oakland, United States Stage 4 Solutions Inc Full time

**Field Technician Datacenters (Oakland, CA)**

We are looking for a Field Technician for a global B2B high-tech company. In this role, you will resolve hardware and software infrastructure (servers, network, storage, etc.) issues using systems analysis techniques and procedures to support customers' data centers.

This is a 24-month (extensions likely), 40-hour-per-week role. This is an on-site role in Oakland, CA.

This is a W2 role as a Stage 4 Solutions employee. Health benefits and 401K are offered.

You must have your own transportation. This role requires travelling to customer sites in the Oakland, CA area.

**Responsibilities**:

- Analyze, troubleshoot, and resolve issues within IT infrastructure including HPE & Multi-Vendor Enterprise systems, servers, storage, and networking.
- Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting.
- Able to perform high volume/low impact tasks efficiently and knowledgeably.
- Provide installation and or break/fix support, including component replacement and hardware troubleshooting, while following detailed instructions.
- Able to proficiently perform clearly defined data center support tasks with remote guidance.
- Demonstrate hands-on practical knowledge of systems and procedures.
- Operational management tasks including working to resolve escalations and clearing blocking issues to enable continued delivery of datacenter support activities.
- Resident Responsibilities:

- When assigned as a resident, the CE shall perform other tasks as assigned and directed by the local customer. The assigned tasks will be consistent with the specific SOW governing the site.

**Requirements**:

- Experience with hardware server break/fix.
- Must have mechanical aptitude and ability to follow procedures to make component-level repairs using ESD best practices.
- Requires a good understanding of the general/technical aspects of the job.
- Must be familiar with basic Microsoft Office products.
- Ability to maintain successful communication and working relationships with management, peers, and customers at all levels.
- Ability to work both solo and within a team structure.
- Able to work with a pallet jack and data center server lifting tools. Must be able to lift to 40 lbs and stand for extended periods without assistance.
- A basic understanding of Storage theory, Server layout, and Network concepts is a plus.
- US Citizenship required.

Please forward this opening to others who might be interested.

**_Compensation: $20/hr. - $24/hr._

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