Store Team Leader

2 weeks ago

Freeport, United States L. L. Bean Full time

We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we’re all outsiders. And if it’s outside, we’re all in.

Our Davis Warehouse is searching for a Store Team Leader to join their team.

Position Purpose: Drives business results, directs team talent, supports store leadership team and ensures delivery of the legendary L.L.Bean customer experience within an outdoor lifestyle concept retail store. Promotes the company's core values of Outdoor Heritage, Integrity, Service, Respect, Perseverance and Safe and Healthy Living to ensure the integrity of the brand, culture and mission of L.L.Bean is upheld at all times.

**Responsibilities**:
Receiving:

- Oversees receiving and processing of company manifests, this includes product for the Home Store, BBS, and H/F
- Maintaining accurate Tub File
- Placing product, updating locations in the warehouse
- Monitors receiving of DSD’s for all business (HS,H/F, BBS, & FS)
- Training and support for shipping HS furniture via contracted freight shipping company
- Receives daily shipment from a variety of outside trucking companies
- Documenting incoming product in business tracker spreadsheet
- Inspecting for damage / defective items
- Routing product to campus stores via LLB trucking

Special Buys:

- Monitoring and updating the SB spreadsheet for HS and H/F
- Communicating with Home store merchants regarding arrival of product
- Comparing packing lists to expectations, noting the following
- Arrival of damaged products
- Inaccurate inventory counts
- Tracking backorders
- Creating price tags for product using information provided by HS merchants
- Tagging product in a timely manner
- Entering product into Tub File and creating homes for the product
- Producing labels to easily identify the product
- Communicate with the HS regarding new vendors available or replenishment of existing popular vendors
- Monitoring time SB’s remains at the DW without being called to the HS (gentle reminders of products, lack of movement)
- Communicating with Home merchants regarding discrepancies in pricing, problems with product
- Maintaining a current vendor spreadsheet for reference purposes for DW Guides

Customer Experience:

- Models and fosters an environment where service is the top priority. Enthusiastically seeks opportunities to convert every customer that enters the store continually striving to drive sales and brand loyalty through great service. Rallies the rep team towards the same objectives.
- Acts as a Leader on Duty as scheduled to drive conversion and sales.
- Leverages business reports including Qualtrics, variance reporting, and merch group sales to analyze trends, understand wins and identify opportunities. Builds compelling actions to enhance customer loyalty and improve service metrics through introspective business analysis and strong acumen skills.
- Executes and implements all recognition programs including living the legend efforts, in store contests, etc.
- Reviews all forward-looking business events (holidays, promotional weekends, market trends).
- Develops meaningful activations and selling efforts to drive even greater sales results.
- Ensures that the sales floor is full, and all sizes are represented by performing regular size audits.
- Ensures the highest level of fitting room service is occurring driving conversion and UPT.

Training:

- Supports and trains associates, communicating standards and processes, company policies and procedures
- Has a passion for learning and sharing product knowledge as a tool to build the sale and increase customer loyalty.
- Delivers GUIDE training for new hires as well as ongoing GUIDE training efforts for year-round team members in conjunction with the exempt leader team. Ensures all guides are performing at a high level and 30-day/ongoing assessments are completed.
- Supports, directs, and develops store champions (buddies) and experts.
- Facilitates all new hire product training modules for store or area of responsibility and develops a strategy and execution plan for delivering all seasonal product training materials.
- Maintains and manages all employee facing communication including break room messaging, and communication boards. Ensures start up meeting are occurring, and that content is compelling and inspiring.

Total Store Accountability
- Aids in the achievement of all financial measures as well as area specific metrics.
- Key holder as required serving as a potential opener/closer for the store.
- Prepares & communicates daily task responsibilities to staff. Leverages knowledge and strengths to foster growth and development of the team
- Recommends adjustment to staffing levels/schedules to meet work requirements.
- Address and respond to employee issues/conflicts related to day to day operations within defined parameters in accordance with company policies and procedures under direction of supervisor.
- P

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