In-office Customer Service Rep

3 weeks ago

Sarasota, United States Sutter's Quality Foods Full time

**In-Office Customer Service Representative - Sutter’s Quality Foods**

Sutter’s Quality Foods operates within the food service industry and is a premier dairy provider and and distributor of **Yoder's Southern Creamery ice cream **At Sutter's, we provide excellent customer service, warehouse, manufacture and deliver products to restaurants, hotels, retailers, and dessert shops throughout Florida, Georgia, and South Carolina.

Sutter’s is driven by its vision, “To honor God by valuing our employees, customers, and vendors as eternal souls who matter to God, and by joyfully serving each one with encouragement, honesty, respect & integrity.” Our core values are dedication, faith, relationships, responsibility, and teamwork. Our employees are like family, and we are looking for a new team member to help us serve our customers at a high level

**Job Schedule**:
5 day work week - 40 -45 hours/week.

Monday -Thursday 8am-5pm (may vary based on amount of incoming orders)

Sunday Noon-4:30 (may vary based on the amount of incoming orders)

**Strategic Priorities for this role**:

- **Customer Interaction**:
○ Provide detailed information about our products

○ Assist customers with product selection and provide recommendations based on their specific needs.
- **Order Processing**:
○ Process customer orders accurately and efficiently, ensuring timely delivery.

○ Coordinate with the sales, warehouse, and logistics teams to track and fulfill orders.

○ Manage customer accounts, including updating contact information and order history.
- **Issue Resolution**:
○ Address and resolve customer complaints and concerns promptly and effectively.

○ Follow up with customers to ensure their issues are resolved to their satisfaction.

○ Escalate complex issues to the appropriate departments as necessary
- **Customer Relationship Management**:
○ Build and maintain strong relationships with customers to ensure their ongoing satisfaction and loyalty.

○ Provide support to sales representatives in managing customer accounts and fostering long-term relationships.
- **Administrative Duties**:
○ Maintain accurate records of customer interactions, transactions, and feedback.

○ Works within the technology of a paperless office

○ Assist with general office duties and support other departments as required.

**We are looking for the following**:

- Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment while maintaining attention to detail.
- Strong computer skills with proficiency in using customer relationship management (CRM) software and Google Drive. Experience with NetSuite is a significant plus.

**Additional Skills & Qualifications**
- Honesty, integrity, trustworthiness, team player, self-motivated, deadline-driven, maintaining confidentiality
- Forward-thinking
- Dependable, flexible, and professional demeanor
- Ability to quickly learn new tasks/processes and exercise strong fundamental skills
- Strong and independent problem-solving skills with the ability to remain calm under pressure.

**Reports to**: Office Administrator

**Benefits & Compensation**
- Compensation: Hourly + Commission.
- Annual comp. range: $45 - $55k. Annual Compensation: Approximately $4k - may vary depending upon experience
- Health Insurance
- 401k with a 3% match
- Vacation and Holiday paid time off
- Personal Phone Stipend ($11.50/week)
- Grocery Allowance ($100/month)
- Family-Owned Business Culture

This job description is not intended to be all-inclusive, employees will perform other reasonably related business duties as assigned by immediate supervisor and other management as required. **We are a drug free workplace. Willingness to submit to a pre-employment drug test and background check is mandatory for employment.**

Pay: $45,000.00 - $55,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 3 years

Shift:

- 8 hour shift

Work setting:

- In-person
- Office

Ability to Relocate:

- Sarasota, FL 34240: Relocate before starting work (required)

Work Location: In person

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