IT Specialist

**Responsibilities**:

- **Trains and mentors junior IT Specialists**
- **Manages and executes customer support L1 and L2 case life cycles**
- **Configures customer hardware and software**
- **Trains customers remotely and on-site**
- **Manages and executes internal employee IT support L1 and L2 case life cycles**
- **Trains employees and administers essential office hardware, networking, and productivity and specialized apps**
- **Technical Requirements**:

- **3-5 years of experience installing, configuring, and supporting customers’ home automation systems**
- **Proficiency configuring basic general networking, router configuration, switches, VLAN, and QOS (i.e. Microtik, Araknis, or equivalent)**
- **Proficiency configuring, installing and supporting Microsoft Office/365, Google**
- **Advanced proficiency configuring and using**:
**CCTV (i.e. Hikvision, Digital Watchdog, EagleEye, or equivalent)**
- **Card access (Hartmann Controls Protector.net and Odyssey, Brivo, Rosslare, Axtrax, Salto, Keyscan, or equivalent)**
- **Home automation (i.e. Control4, Lutron, or equivalent)**
**Telephone systems (Allworx, Open SIP, or equivalent)**

**Requirements**:

- **Highly driven and enthusiastic about work**
- **Open to learning and adapting to new methodologies**
- **Exhibits a pleasant and engaging personality**
**Exhibits meticulous and thorough approach to tasks**
- **Proficiency in English, both written and verbal**

**Location: Brooklyn, NY**

**Salary: $100K