Npwt Patient Qualification Specialist

3 weeks ago

Mechanicsville, United States Apria Healthcare LLC Full time

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

- Medical, dental, and vision insurance, available on first working day
- 401(k), eligibility after 30 days of employment
- Employee stock purchase plan
- Tuition reimbursement
- Development opportunities to grow your career with a global company

**ABOUT THE COMPANY**
- Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, _thoughtful_ and compassionate _people,_ to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer._

**JOB **SUMMARY**

The Individual Contributor will provide excellent customer service and product information, solutions and relevant details to patients and providers. Most importantly, this position provides above and beyond communication with our patients so that they feel heard, understood, valued and more connected with Apria. Key responsibilities for creating a positive, patient-centric environment include:

- Evangelize our customers and turn our disgruntled patients into our biggest fans.
- Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.
- Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures.
- Proactively create a better patient experience.
- Be a champion of the employee experience and drive our unique company culture.
- Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture.

ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for supporting hundreds of local branch offices across the country by reviewing new patients orders and documentation submitted by referral sources in order to obtain required documentation and clinical requirements of individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.
- Requests health plan authorizations/information as required; either electronically or verbally.
- Demonstrates and ability to develop business relationships within the field leadership through close collaboration, partnership, engagement and communication.
- Performs other duties as required.

**S**UPERVISORY RESPONSIBILITIES**
- N/A

MINIMUM REQUIRED QUALIFICATIONS

**Education and/or Experience**
- High school degree or equivalent
- 1-3 years’ experience in healthcare/health insurance industry desired

SKILLS, KNOWLEDGE AND ABILITIES
- Patient-Focused: You start with the patient and work backwards. You invest the time and energy to understand the patients’ objectives, then tie all your activities directly to the achievement of those objectives.
- Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires mínimal supervision.
- Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.
- An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.
- Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.
- Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.

**Certificates, Licenses, Registrations or Professional Designations**
- N/A

**Computer Skills**
- Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word

**Language Skills**
- English (reading, writing, verbal)

**Mathematical Skills**
- Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

**PHYSICAL DEMANDS**

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reac

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