Inside Sales Representative
3 weeks ago
**About Us**:
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose**:
Under manager supervision, this position is responsible incremental revenue through inbound and outbound sales calls. This includes lead campaigns and telephone prospecting targeting Small and Medium (SMB) existing customers and new prospects. Conducts business needs analysis and develops appropriate service solutions for the customer/prospect. Focuses sales activities on value-added service lines such as After-hours answering services, Automated appointment reminders and other revenue generating activities. Responsible for retaining customers that are considered 'at risk', have been identified as potential lost business, or have requested cancellation of service with Stericycle. Determine customers' needs/requirements and negotiate an appropriate resolution by right sizing, price adjustments, and/or resolving service quality issues.
- **_ The Inside Sales Representative will be a hybrid role. This would require coming into the office 4 times a week at our Downtown Chicago (Riverside Plaza) Location. Inside Sales Representative must live in the Chicago area. The hours for this would be Monday-Friday 8:00AM-4:30PM CST._**
**Key Job Activities**:
1)** Makes Outbound (70+ calls daily)** and receives some Inbound sales calls for potentially new and/or existing customers to sell our products and/or services. Acquires new customers and converts existing customers through prospecting in assigned territory, outbound marketing/lead campaigns and referrals
2) Effectively qualify clients through the use of Value-Based selling methods. Researches customer/prospect history and business needs in order to develop a complete service proposal, while targeting upgrade and cross-sell opportunities of additional Stericycle products/services. Sell the value of the recommended solution, and retain/up-sell revenue if possible.
3) Respond to customer concerns and proactively contact customers who have been identified as “at risk” for cancelling services using approved sales tactics and strategies to retain potential lost business. Utilize ‘Value Based Sales Skills’ to uncover client’s existing service issues and needs, explain contract obligations if any, and provide alternative solutions for consideration. Address assigned customer issues and concerns timely.
4) Builds a pipeline of potential future business by prospecting via the Internet, assigned territory lists, outbound marketing/lead campaigns and other sources as identified. Forecasts Quarterly, Monthly and Weekly sales metrics within 5% of actual results and provides reports to SMB ComSol Sales Management. Effectively meets assigned performance factors (key expectations) within assigned parameters.
5) Work with cross functional team members including transportation, billing, collections, sales, and customer experience departments to assist in providing satisfactory solutions from the customer perspective in order to retain business, and leverage communication from other departments to identify sales opportunities.
6) Effectively uses technology based CRM (Customer Relationship Management) SalesForce, tool for lead follow-up, sale cycle disposition, pipeline management, forecasting and lost opportunity tracking. Keeps comprehensive and accurate notes in the system.
7) Provide tracking data to the Inside Sales organization to assist in developing policies and programs to help drive sales. Identify sales trends when possible and provide management with updates.
8) Perform other miscellaneous and related duties as required or requested.
**Education**:
- Preferred Education: in Bachelors or Equivalent
**Experience (North America & LATAM)**:
- Education consists of a bachelor’s degree in Sales/Marketing, or the equivalent in related work experience.
- 2+ years’ experience in Sales/Marketing related work experience, demonstrating the ability to manage and develop existing and prospective accounts.
- Must have experience with customer relations, support and exhibit leadership abilities.
- Ability to learn company billing/customer database software, features of all company products and services, at varying levels of account options.
- Knowledge of Microsoft Office products su
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