Communications and Assistance Specialist

1 week ago

Richmond, United States Virginia Commonwealth University Full time

**COMMUNICATIONS AND ASSISTANCE SPECIALIST - COPY**

**Benefits of working at VCU**

All full-time university staff are eligible for VCU’s robust benefits package that includes: comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefit, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more. Learn more about VCU’s benefits here.

**Job Code**
- 80241**Recruitment Pool**
- All Applicants**Posting Number**
- req5729**Unit**
- School Of Education MBU**Department**
- SOE Teaching & Learning (Virginia Adult Learning Resource Center)**Department Website Link**

**Location**
- VCU**Address**
- 1015 W Main St, Richmond, VA 23284 USA**Duties & Responsibilities**

**Communications and Assistance Specialist**

**Mission**:
At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

**Summary**:
VCU’s School of Education (SOE) seeks a Communications and Assistance Specialist who embraces diversity, equity, and inclusion and will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. At VCU, we believe different perspectives and expertise enhance possibilities and solutions. This philosophy drives our recruitment process, so we welcome applicants with diverse experiences and backgrounds, who will contribute to an already diverse community of faculty, staff, and students.

The Virginia Adult Learning Resource Center (VALRC) at VCU is a grant-funded center in the School of Education that provides adult education and literacy resources, publications, and training for adult education instructors and program managers throughout the state of Virginia. The VALRC’s mission is to equip the field of adult education and literacy with essential skills and resources through effective training, publications, curriculum design, and program development through an equity mindset. We do this by ensuring that the field of adult education and literacy has the best available tools and training to help adult learners build a better future. The Communications and Assistance role is foundational to that mission.
- Provide technical assistance for our online offerings, including monitoring registrations for courses, assisting trainers during synchronous online meetings and webinars, and supporting online facilitated courses by monitoring attendance and participation, in collaboration with the VALRC specialists.
- Support VALRC’s registration and evaluation processes by collecting and organizing participant information.
- Assist in planning and organizing in-person events, including monitoring registration information and assisting with event logistics, such as procurement of space, equipment, and catering.
- Maintain open communication with the VALRC team and attend regular check-ins or meetings as required.

**Qualifications**

**Required Qualifications**
- Superior customer support skills.
- Excellent written and oral communication.
- Strong organizational skills with ability to function independently.
- Demonstrated experience in fostering a diverse faculty, staff, and student environment or a commitment to do so.

**Preferred Qualifications**
- Familiarity with adult education and literacy programs
- Experience working in an academic setting
- Postsecondary degree
- Proficiency in spoken Spanish

**FLSA**
- Student Worker / Hourly**Job FTE**
- .50**Exemption Status**
- Non-Exempt**Restricted Position**
- No**E-Class**
- H1 - Hourly**Job Category**
- Hourly**ORP Eligible**
- No**Salary Range**
- $21.00- $25.00**Compensation Type**
- Hourly**Target Hire Date**
- 7/22/2024Kathleen Rolander

**Documents Needed to Apply**
- CV/Resume, Cover Letter, Diversity Statement

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