Banquet Captain

4 days ago

Dallas, United States Brookhaven Country Club Full time

Day to Day:

- Hire, develop, and performance manage banquet service personnel in accordance with Club procedures.
- Outline and implement various training programs, including required training and Hospitality First, to the banquet service personnel in order to maintain a well-trained staff adhering to the Invited service standards to achieve Service Excellence and drive Member satisfaction and retention.
- Schedule banquet service personnel and the budget labor costs. Make necessary staffing adjustments as changes occur in the banquet area.
- Ensure controls on time reporting via timekeeping system are in place by computing the total hours and making sure the time are accurate by both the employee and the supervisor. Ensure employees are adhering to mandated policies and procedures as outlined in the Timekeeping Policy.
- Communicate with the Private Event Director during the preparation of private functions to ensure there is correct staffing and execution of the event.
- Ensure service of food and beverage to the Members and guests, adhering to the Invited standards of service and excellence.
- Check reservation book and see what functions are occurring during the shift, read captains book and see if there is any additional information that was passed on from the night before. Check room set-up and make sure it corresponds with the reservation book and function sheets.
- Oversee events/banquets and make sure food is out on time. Communicate with the host, after event, to ensure that everything met their standards. Collect payment for the event, completing necessary paperwork according to accounting processes and standards
- Ensure the break down and set up of room utilizing the function book for information.
- Start opening procedures for areas in Banquet department.
- Record in the MOD log, any additional information or tasks that need to be forwarded on to the next shift.
- Provide a Warm Welcome by greeting Members promptly by name.
- Ensure side work is completed, as outlined in Star Service FOCUS expectations (ie orderly/organized work areas, consistently sanitary work areas, refill/stock containers and supplies, etc.).
- Assist fellow Employee, Members, and guests to ensure delivery of the 3 steps of service Be aware of team members and the environment and participate as a member of the team.
- Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recovery on any complaints as soon as possible.
- Complete of additional duties as assigned.

All the other stuff we do:

- Because of the fluctuating demands of the Club's operation, it may be necessary that each Employee Partner to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
- Adhere to all the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
- Work as a team.
- Attend Service Training Meetings as requested.
- Conduct ourselves professionally. Work safely and ensure others are too.
- Attend daily line-up and participate as requested.
- Follow Invited and your Club’s uniform standards.

About you:

- 2 + years in Club supervisory or related field in Food & Beverage Industry.
- Completion of Hospitality First Certification and alcohol (ASAP), CPR Certification preferred, Food Safety Program (FSP) and have completed appropriate conduct training (HFWACT).
- Deals with highly confidential material (i.e. Member/Employee Data).
- Service STAR Training, Alcohol Management.
- Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.
- Professional indoor office/Club environment.

Physical Requirements:
Standing, walking, exposure to temperature changes, dust, fumes, or gases, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing, and seeing.

Primary tools/equipment used in this position and approximate weight:

- Computer
- POS system
- Trays (2 - 60 lbs.)
- Bottle Opener
- Wine Knife

Attendance Requirements for this position:
Attendance Requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

Pay: $22.00 - $24.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance

Experience level:

- 1 year
- 2 years

Shift:

- Day shift
- Evening shift
- Morning shift

Weekly day range:

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