Patient Experience Coach

3 weeks ago

Chandler, United States Chandler Regional Medical Center Full time

**Overview**
**Hello Humankindness**

Chandler, Arizona, has a stable suburban population with an economy anchored by many large financial, and high tech companies. Located southeast of Phoenix, Chandler is a skillfully developed community of friendly, diverse neighborhoods with expansive parks, great schools, convenient shopping, and excellent career opportunities.

For more than 50 years, Dignity Health’s Chandler Regional Medical Center has focused on quality patient care and service to the community. As the longest established hospital in the southeast valley, Chandler Regional has provided care for the Chandler community since 1961. The hospital recently added a new five-story tower with 100 patient beds, increasing the acute-care bed count to 429. This expansion increased emergency and trauma services, as well as the surgical unit and intensive care offerings.

The word “dignity” perfectly defines what our organization stands for: showing respect for all people by providing excellent care. At Chandler Regional, our employees are the heart and soul of our organization. They are the reason we are able to live out our healing ministry within the communities we serve. Our doctors, nurses and allied health professionals are a regular self-contained support system for each other. This unique working culture is one of the reasons why a career with us is so rewarding. Now is the perfect time to come grow your career with one of Arizona's Most Admired Companies.

Look for us on Facebook and follow us on Twitter.

**Responsibilities**

At Dignity Health Chandler Regional Medical Center we deliver humankindness through a wide range of health social and support services in the heart of Chandler Arizona. As part of our team you will provide clinical expertise; support and oversight that helps ensure our patients receive exceptional care. As a member of our team you will have the opportunity to champion the change by joining in our mission of healing through humankindness.

**The is a Observation Care Coach position at Chandler Regional Medical Center.**

**Expectations**:

- In partnership with the Dignity Health Director of Patient Experience this position serves as a leader of system wide initiatives designed to significantly improve the patient and family experience.
- As a resource on PEX issues this person provides direction expertise leadership education and supportive resources to the assigned facilities.
- Incorporating human factors principles and evidenced based practice this person will lead and assist facility leadership and staff in the successful achievement of identified goals with a focus on improving patient safety and reducing exposures of the organization.
- With mínimal supervision this strategic business partner will support performance improvement and identifying gaps and solutions through data analysis presentation and action for the hospital and be responsible for on-site direct observation of front line staff.
- The coach will provide feedback and coaching to caregivers and leaders with respect to the observations of specific behaviors. The behaviors under observation are a standard for across Dignity Health. The intended purpose of these behaviors is to achieve an exceptional experience for patients and as a demonstration of humankindness to patients families and co-workers.
- This position takes a leadership role and skills to assess the patient experience.
- This position customizes his/her approach to best align with each organization's starting point and day-to-day/week-to-week analysis of specific behaviors and data.
- This position is a key driver in implementing the Dignity Health Way of patient experience serving as a highly visible coach to front line caregivers staff and providers.
- This work will be done during various shifts including some week-end and p.m. shifts.

**Qualifications**
**Minimum**:
BSN

Three years or more experience as an RN

Current AZ state RN license in good standing

American Heart Association BLS

Crucial Conversations.

Measurevention experience

Ability to manage ones own schedule and proactively improve the patient experience

Possess strong communication skills and effective interpersonal, professional and leadership capabilities.

Ability to present information, to a wide variety of audiences, in a formal and informal setting.

Effective verbal and written interpersonal and communication skills.

Ability to utilize PC-based software

Experience with statistical analysis and interpretation of data along with strong analytic and problem solving skills

Strong organization and research skills.

**Preferred**:
1 year in management /supervisory (charge nurse, shift lead) or similar healthcare leadership role with five (5) years or more experience preferred.

ED Emergency medicine experience preferred

**Pay Range**
$35.28 - $51.16 /hour

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