Educational Success

2 weeks ago


Richmond, United States EdConnective Full time

**Job Title**: Success / Support Specialist

**Location**: Remote - USA

**Employment Type**: Part Time, remote

**Experience**: Entry level

**Responsibilities**:

- Work with team members to identify opportunities to fix the root causes of problems that are most commonly see in our cases / tickets
- Clearly capturing details and status about all active tickets / cases.
- Managing a caseload based on assigned priorities and urgency.

**Requirements**:

- Excellent communication skills - a large degree of success for this role is being able to effectively connect with participants via the phone.
- Strong organizational and time management skills
- Ability to work independently and as part of a team


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