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Join our passionate team at Hello Subaru of Valencia, a leading automotive dealership committed to delivering exceptional experiences to Subaru enthusiasts. As a Subaru Love Encore Specialist, you'll play a key role in ensuring that our customers continue to experience the love and joy of owning a Subaru long after their initial purchase.

As a Subaru Love Encore Specialist, you will be responsible for creating lasting connections with our Subaru customers by providing exceptional post-purchase support and guidance. Your role goes beyond traditional customer service - you'll be the driving force behind our Subaru Love Encore program, designed to enhance the ownership experience and strengthen the bond between Subaru drivers and our dealership.

**Key Responsibilities**:

- ** Customer Engagement**:
- Build and maintain strong relationships with Subaru customers, understanding their unique needs and preferences.
- Proactively reach out to customers post-purchase to ensure satisfaction and offer assistance.
- **Subaru Love Encore Program**:
- Implement and manage the Subaru Love Encore program, designed to enhance the ownership experience through exclusive events, perks, and services.
- Organize and coordinate special events, workshops, and activities that celebrate the Subaru lifestyle.
- **Product Knowledge**:
- Stay up-to-date on the latest Subaru models, features, and technologies to provide accurate information and support to customers.
- ** Issue Resolution**:
- Address customer concerns and inquiries promptly and professionally, working closely with other departments to find effective solutions.
- ** Customer Education**:
- Educate customers on Subaru's unique features, technologies, and maintenance best practices to maximize their ownership experience.- maintenance best practices to maximize their ownership experience.

**Qualifications**:

- Previous experience in customer service or relationship management.
- Passion for the Subaru brand and a genuine interest in creating memorable customer experiences.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational abilities.
- Ability to work independently and collaboratively in a team environment.
- Flexibility to work evenings or weekends as needed for special events.
- Clean driving record and valid driver's license

**What We Offer**:

- Extremely competitive Medical, Dental & Vision plans
- 401(k) retirement savings plan (with 50% company match)
- Company-paid Basic Life Insurance
- Paid Vacation and Sick time
- Paid Volunteer days and Holidays
- Growth and Training Opportunities
- Employee Purchase Program
- Employee Referral Program

**A little bit about us...**
- We are a locally owned and operated dealership group.
- Our pricing is clear, transparent, straight forward. We believe that customers shouldn't have to be master negotiators to get a fair price.
- Our client advisors are professionally trained to not only help the customer find the right vehicle, but consult with customers on leasing and financing, and present solutions on how to protect their purchase.
- We believe that happy employees make happy customers. So we provide great benefits, and we are closed on Sundays so our employees can enjoy weekend time with their families.
- We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._