General Liability Claim Representative Trainee

1 week ago

Hartford, United States The Travelers Companies, Inc. Full time

Who Are We?

- Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

- Job Category
Claim

Compensation Overview

Salary Range

$46,900.00 - $77,400.00
Target Openings
1
What Is the Opportunity?
What Will You Do?
- Completes required training program which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel.
- The on the job training includes practice and execution of the following core assignments:

- Investigates each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Takes necessary statements.
- Identifies resources for specific activities required to properly investigate claims such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators and to other experts. Requests through Unit Manager and coordinate the results of their efforts and findings.
- Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
- Keeps effective diary management system to ensure that all claims are handled timely. At required time intervals, evaluates liability and damages exposure, and establishes proper indemnity and expense reserves.
- Utilizes evaluation documentation tools in accordance with department guidelines.
- Responsible for prompt, cost effective, and proper disposition of all claims within delegated authority.
- Negotiates disposition of claims with insureds and claimants or their representatives.
- Recognizes and implements alternate means of resolution.
- May manage litigated claims. Develops litigation plan with staff or panel counsel, track and control legal expenses Assures appropriate resolution.
- Maintains claim files, have an effective diary system, and document claim file activities in accordance with established procedures.
- May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
- Updates appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
- Recognizes cases based on severity protocols to be referred timely to next level claim professional or Major Case Unit.
- Appropriately deals with information that is considered personal and confidential.
- Fulfills specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquiries from agents and brokers.
- Represents the company as a technical resource, attends legal proceedings as needed, act within established professional guidelines as well as applicable state laws.
- Provides quality customer service and ensures file quality.
- Shares accountability with business partners to achieve and sustain quality results.
- Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies.
- In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
- In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards.
- Perform other duties as assigned.
- Bachelor’s Degree preferred or a minimum of 2 years of work OR customer service related experience preferred.
- Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic
- Verbal and written communication skills -Intermediate
- Attention to detail ensuring accuracy - Basic
- Ability to work in a high volume, fast paced environment managing multiple priorities - Basic
- Analytical Thinking - Basic
- Judgment/ Decision Making - Basic

What is a Must Have?
- High School Diploma or GED and one year of customer service experience OR Bachelor’s Degree required.
- What Is in It for You?
- Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off an

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