Crew Member

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School We’re a rapidly growing, award winning franchise that is not your typical company

**Benefits**:

- Upward mobility
- Full time shifts available
- Health Insurance
- Paid Time Off*
- Available after 90 days of employment

**Requirements**:

- Ability to work with children
- Excellent interpersonal communication and organizational skills
- Must pass background examinations (included with training)
- Must be at least 14 years old Must be able to read, understand, and communicate in English to a conversational level.

**Job Title**: Crew Member

**Reports to**: Deck Supervisor

**FLSA Status**: Non-Exempt

**Summary**: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company. Instructs students on water safety and proper swim techniques based on thorough knowledge of the Goldfish Swim School curriculum.

**Duties and Responsibilities**:

- Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
- Processes student registrations using effective sales/customer service techniques.
- Resolves customer concerns/complaints using a professional approach.
- Assists members with purchases of merchandise and vending
- Provides swim instruction based on the Goldfish Swim School curriculum.
- Evaluates students’ progress, and completes required paperwork in a timely manner.
- Interacts with parents/guardians on the activities and development of students’ swim skills.
- Acts as a GSS “ambassador” to ensure parental satisfaction.
- Reports accidents and incidents to management. Completes required documentation and paperwork.
- Fulfills other duties or responsibilities as assigned by the Employer.

**Education/Experience**: High school diploma or GED is preferred. Preferred experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare.

**Certificates and Licenses**: Lifeguard, CPR/AED and First Aid certification preferred (Training Provided)

**Work Environment**: While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.
- Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location._