Host/take-out $10.10-$15/hr

3 weeks ago

Rockford, United States Flos Collection MI LLC Full time

To serve and provide exceptional service and hospitality to every take out guest. Take out employees are not only responsible for taking the guests order, packing it up and cashing them out, but they are also responsible for completing daily cleaning checklists. The take out employee must be ensuring absolute guest satisfaction as their number one priority.

Duties & Responsibilities:

- Opens and/or closes the host/takeout area properly & follows all cleaning & closing checklists for the takeout area.
- Uses proper Flo?s telephone etiquette to answer and direct calls.
- Demonstrate proper Flo?s order taking techniques, including asking for all of the required information from the guest.
- Responsible for taking guests order in person or by phone in a friendly & courteous manner.
- Has complete knowledge on the menu and all takeout specials.
- Handle Flo?s point of sale system quickly & efficiently by ringing in orders, presenting bills and accepting payments.
- Able to package & organize all takeout orders correctly according to Flo?s guidelines.
- While packaging orders, double checks that all food is made & packaged properly and all items ordered are accounted for.
- Package all takeout orders correctly ensuring that hot food is packed with hot food and cold food is packed with cold food.
- Able to respond to guest complaints by getting the appropriate management to handle the situation.
- Uphold strict cash handling procedures and be accountable for all transactions daily.
- Maintain personal health and sanitation standards.
- Maintain a clean uniform and understands that he/she is always on stage.
- Ensure 100% compliance with all company policies and laws, including health and safety standards.
- Organized tables efficiently
- Clean the dining area tables after guest leave if asked to.
- Assist in cleaning up spills
- Setting up tables for the next guest
- Sweeping floors
- Warmly and graciously greet all guests including opening the door if time allows.
- Accommodate special requests for guests whenever possible.
- Engage in friendly conversation as you seat the guest.
- Create a positive final impression by saying to the guest ?Thank you for coming in.? on their way out.

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