Customer Service Representative for The Boston Area

3 weeks ago

Littleton, United States Extra Room Self Storage Full time

UNITS® Moving and Portable Storage of Northeast Massachusetts is looking for an experienced Customer Service Representative (CSR) to provide outstanding customer service to our customers and partners.

UNITS® of Northeast MA is a local business looking for strong team players ready for their opportunity to take on a key role with room to grow This is a tremendous opportunity to get in on the ground floor level of the company working directly with local ownership, and to be an integral part of a growing team.

Who Are We Looking For:
A UNITS® CSR is an energetic, professional, outgoing self-starter who has excellent sales skills, and is a team player who works well with others. This individual will use their superb marketing and customer service skills to provide and maintain our 5-Star service and reputation. He/she aggressively contributes to profitability by developing and maintaining mutually beneficial business relationships and being committed to customer satisfaction. The CSR pays close attention to detail and has light bookkeeping and computer skills. The applicant will provide outstanding customer service including assessing and resolving customer problems, and professionally handling telephone and on-line inquiries. The position requires logistics planning and close coordination with our delivery specialist(s) to ensure customer alignment.

Essential

**Responsibilities**:

- Assist callers with answers to questions regarding moving and portable storage, pricing, services, and merchandise.
- Follow-up on inbound on-line quote requests quickly to drive business growth and provide excellent, local customer service.
- Enter reservations and maintain accurate customer information database for scheduling, estimates, and billing purposes.
- Communicate and coordinate with delivery specialist(s) to assure alignment with customer needs.
- Daily logistics planning in concert with delivery specialist(s) for scheduling and optimization.
- Call on potential residential and commercial clients to promote the franchisee.
- Handle customer issues and possess the ability to problem-solve ensuring high customer satisfaction and the advancement of the UNITS® brand.
- Become knowledgeable about UNITS® equipment, products, and services, and serve as a credible and effective representative of the brand.
- General office and warehouse management duties as needed
- Visually inspects the facility daily, observe and respond promptly to any situation and advising management.

**Requirements**:

- High-energy, ‘can do’ attitude, ready to jump in where ever needed and wear many hats
- Well organized with the ability to manage multiple tasks, set priorities, and problem solve to exceed customer expectations
- Excellent communication skills, written and verbal, especially the ability to succinctly and persuasively describe the UNITS® products and services to prospective customers
- Must be able to work both as a team player and independently to meet company goals and achieve success.

**Qualifications**:

- High School diploma, or equivalent (required)
- Minimum one year experience in customer service role (required). Experience in a related industry and role (preferred)
- Technological Proficiency (preferred), Windows or Mac computer, Microsoft Office (Word, Excel, Outlook), Smart phone, Internet
- Must be able to pass a background check prior to employment and be legally authorized to work in the United States

Job Details
- Pay: $38,000 - $46,000 per year (commensurate with experience) + bonus based on performance
- Job Type: Full-Time
- Benefits:

- Paid time off
- Sick leave
- Paid company holidays
- Health Insurance Reimbursement account
- Schedule: Monday to Friday, 8am-5pm, some evenings and weekends may be required as business dictates
- Work Location: Littleton, MA
- Full training provided
- COVID-19 considerations:
All Federal and Massachusetts COVID-19 guidelines and policies must be adhered to at all times.

Applications should include:

- Resume with detailed description of experience
- Professional and personal references (minimum two each)

**Job Types**: Full-time, Part-time

Pay: $38,000.00 - $46,000.00 per year

Expected hours: 40 per week

**Benefits**:

- Paid time off

Experience level:

- 1 year

Shift:

- Day shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person
- Office

Ability to Relocate:

- Littleton, MA 01460: Relocate before starting work (required)

Work Location: In person

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