Customer Service Specialist

1 month ago


Monterey, United States Connally Insurance Agency Full time

Responsibilities:

- Answer phones and assist customers with questions
- Analyze customer needs and provide appropriate solutions
- Handle customer inquiries and resolve any issues or complaints
- Maintain accurate and detailed records of customer interactions using our software system
- Collaborate with other team members to ensure excellent customer service

**Skills**:

- Excellent verbal and written communication skills
- Strong problem-solving and analytical abilities
- Ability to empathize with customers and provide effective solutions
- Proficient in using customer service software and tools
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and accuracy in record keeping

Pay: $21.00 - $25.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- On-the-job training
- Paid time off
- Professional development assistance

Experience level:

- 3 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Commute:

- Monterey, CA 93940 (required)

Work Location: In person



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