Product Manager

2 weeks ago


Washington, United States Bixal Full time

**Location**
- This role can work remotely from anywhere in the USA, excluding its territories. You must be legally authorized to work in the USA. Bixal does not provide visa sponsorship.

**What will you do?**

**Responsibilities**:

- Assist in establishing and expanding federal agency CX teams.
- Collaborate closely with the CX lead to help federal clients improve their customer experience in line with Executive Order 14058, OMB Circular A-11 S.280, 21st Century IDEA, and OMB policy guidance M-23-22.
- Act as the product champion.
- Evangelize customer needs and product concepts internally and externally to obtain buy-in and drive adoption.
- Evaluate complex product ideas or requests and effectively elicit product requirements, articulating a rationale for those that are worth pursuing.
- Translate goals and objectives into outputs or user stories for the product team to implement.
- Lead collaboration with the team and stakeholders using “design thinking” to identify corrective and beneficial product direction and take the initiative to see these through.
- Evaluate and prioritize functionality on a product roadmap.
- Lead product-related communications with client stakeholders and the product team.
- Prioritize the product backlog to ensure goals and objectives of the client/product owner(s) are achieved.
- Orchestrate the activities of a cross-functional team to ensure that workstream outputs complement each other and remain oriented toward solving identified user needs.
- Confidently curate and present information in front of product owners, client stakeholders, or executive leadership as requested.
- Establish, measure, and report on product success metrics.
- Create, review, and approve written, graphic, and summary documents and presentations for internal and external use in communicating product goals and objectives.
- Participate in meetings and/or demonstrations with client POCs as needed.

**Qualifications**:

- 5+ years of direct experience in/with Product Management, 7-10 years of total professional experience.
- Bachelor’s degree in business, marketing, communications, social science, or a related discipline or a combination of education, training, and certifications.
- Demonstrated experience leading cross-functional digital teams for at least 4 years.
- Ability to obtain a Public Trust clearance.
- Exceptional management and leadership skills.
- Demonstrated ability to navigate uncertainty and define product expectations in an environment where product concepts are not well understood.
- Proficiency in understanding technical challenges and making informed trade-offs with teams and stakeholders.
- Excellent communication skills for articulating best practices, strategy, and storytelling choices.
- Ability to advocate for prioritized product outcomes against clearly defined goals.
- Proven ability to present persuasively to all organizational levels, verbally and in writing.
- Track record of successful product management for various consumer audiences and product categories, managing multiple deliverables, and meeting deadlines.
- Experience in driving product roadmaps for government or consumer digital properties.
- Sharp attention to detail and excellent organization skills.
- Proven track record of managing issues and risk through mitigation strategies.
- Strong experience and comfortability with Microsoft Office suite, Keynote, and virtual collaboration tools such as Miro, and Adobe Acrobat Pro.

**Nice to Haves**:

- Master’s degree in a related field.
- Consulting/agency experience.
- Previous work with government agencies or initiatives.
- Experience working with Agile development teams.
- Certified Product Manager (CPM) or equivalent product management certification.
- Familiarity with Customer Relationship Management platforms.
- Background in or experience with CX strategy.
- Background in or experience with design thinking processes and tools.

$125,000 - $129,000 a year



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