Auto Warranty Administrator

2 weeks ago

Tampa, United States Morgan Auto Group Full time

The fast-growing **Morgan Auto Group**, a Florida leader in automotive retail, is looking to add _professional and experienced_ **Warranty Administrator(s)** to our team. Our growing business has an excellent management team and is family owned and operated Do you have experience as a Warranty Admin? Then this position could be a great fit for you

**In addition to competitive pay, we offer our full time associates the following benefits**:

- Major Medical Insurance, Dental and Vision Insurance
- Long and Short-Term disability
- Life Insurance
- Paid time off
- 401k with company participation
- Professional work environment, with job training and advancement opportunities

**Responsibilities**:

- Prepare and manage warranty claims according to manufacturer guidelines.
- Submit claims quickly and efficiently.
- Follow up with manufacturers to ensure claims are being processed properly.
- Adjust and resubmit any denied claims to secure payment for warranty work.
- Clean warranty management schedules.

*
- Post weekly charges and payments.

**Applicant will possess the following**:

- In depth knowledge of warranty policies and procedures.
- Book warranty repair orders and submit warranty claims.
- Maintain receivables schedules; service contract claim submission and follow up.
- Work closely with service management
- Work closely and effectively with team of technicians, service writers, and supervisors and assist the team with developing and/or improving warranty processes.
- Communicate with service advisors to define the scope of a warranty claim.
- Process all warranty paperwork to ensure proper documentation and to verify criteria.
- Reconcile all warranty receivables and workwith the accounting department to obtain payments; keep track of all services and customer records as required by warrantor.
- Stays abreast of all factory recalls, announcements, and procedures.
- Establish and build positive relationships with the manufacturer’s designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business.
- Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedures manuals.
- Determine the applicable labor operation code, failure codes, and/or other administrative data required to accurately process claims.
- Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery.
- Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission.
- Maintain record of all claims submitted, returned/rejected and paid and their current status.
- Communicate frequently with the service manager regarding claims status.
- Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.
- Ability to work weekends.

Come learn more about what we offer at the ever-growing **Morgan Auto Group** family of dealerships. It's a truly unique organization with endless career potential.

EOE / DFWP

Pay: $18.00 - $25.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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