Front of The House Manager
2 weeks ago
Company Overview:
**_ About Puttery_**
Welcome to Puttery, where we've reinvented the classic game of putting with a modern twist. Our unique course offers exciting challenges at every turn, creating an engaging and social experience for friends and family. Beyond the game, we provide a lively atmosphere with an innovative bar area serving creative cocktails and delicious bites. At Puttery, we prioritize a welcoming environment where everyone can enjoy their time, whether it's for a special event, a date night, or a casual outing with friends.
Job Details:
**Position Type**: Salary + Bonus.
**Compensation**: $50,000 - $60,000 + Bonus
**Hours of Operation**: Mon - Thur, 4 PM - 11 PM. Friday, 12 PM -1 AM.
Saturday, 12 PM - 1 AM. Sunday, 12 PM - 9 PM.
**Title**: Front of House Manager (Resturant Manager)
**Responsibilities**:
**Bar Front of House Manager**:
- Oversee bar operations, including service quality, cleanliness, and inventory management.
- Conduct bar meetings and ensure adherence to steps of service.
- Maintain inventory control and collaborated with the team to ensure smooth bar operations.
**Concierge Front of House Manager**:
- Focus on providing excellent first impressions to guests.
- Deliver exceptional customer service and address guest inquiries and needs.
- Ensure cleanliness and presentation of the initial guest contact areas.
**Server and Server Assistant Front of House Manager**:
- Train staff in menu knowledge and reinforce service standards.
- Develop and implement processes and structures to enhance the overall guest experience.
- Maintain a strong focus on the steps of service for servers and server assistants.
**General Responsibilities (All Front of House Managers)**:
- Collaborate and coordinate with fellow Front of House Managers to create a cohesive unit dedicated to hospitality and service excellence.
- Maintain a flexible schedule, including working on days, nights, holidays, and weekends.
- Uphold and enforce safety and sanitation regulations to ensure a secure and clean working environment.
- Foster effective communication between guests, front-of-house staff, supervisors, and managers.
- Assist with daily staffing, recruitment, training, and continuous development of front-of-house personnel.
- Manage shifts, ensuring the efficient flow of daily operations.
- Comply with health and safety regulations, minimizing risks to both employees and guests.
- Perform any other duties as requested by management.
Additional Information:
**Qualifications and Skills**
- Preferably, two or more years of experience in the service industry as a manager.
- Familiarity with cash registers, point-of-sale systems, or reservation management.
- Friendly, outgoing, and adaptable to a fast-paced, high-energy environment.
- Willingness to work flexible schedules, including days, nights, holidays, and weekends.
- Strong organizational, teamwork, and multitasking skills.
- Excellent verbal and written communication abilities.
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