Hotel Concierge

3 weeks ago

Newport Beach, United States BALBOA BAY CLUB VENTURES LLC Full time

Do you find yourself being THE person, your friends and family go to for recommendations for food and fun? Why not do it for a living? The Hotel Concierge will be the ambassador of food information and transportation to all of the same We are looking for someone who can familiarize themselves with the area and be able to provide guests with suggestions and information of the Hotel Resort and its surrounding areas.

**Position Summary**:
Responds to a wide variety of guest requests for special arrangements or services by accurately assessing the needs and making arrangements or providing recommendations. Gathers and provides information to guests about the property and surrounding area, including hotel amenities, local area attractions, transportation, business services, entertainment, tours, special event and activities. Provides special recommendations for special occasions and events. Up-sells the services, amenities and restaurants at the property. Resolves guest concerns and provides professional service to gain high level of guest confidence and satisfaction. Enters information into computer system, collects funds and runs necessary reports. Seeks opportunities to maximize revenue.

**Duties & Responsibilities**
- Welcomes guests by greeting them (in -person or by phone) in an enthusiastic and professional manner, answering questions and responding to requests. Gathers, summarizes, and provides information to guests about the property and the surrounding area amenities, including special events and activities.
- Fulfills unusual requests, such as searching for hard-to-find items and arranging for unique services within hotel policies and guidelines. Arranges for the replacement of items lost by travelers. Makes dining and other reservations for guests, and obtains tickets for events. Coordinates travel arrangements for sightseeing and other tours.
- Maintains knowledge about local entertainment, tours and points of interest and provides information about transportation, tickets, and directions. Keeps current information about car rentals, airlines, transportation services, etc. Directs guest to rooms and facilities by showing locations on a hotel map. Calls Bell person or other hotel staff to assist as needed.
- Effectively deals with internal and external customers, some of who may require a high level of patience, tact and diplomacy to defuse anger. Collects accurate information and resolves conflicts. Keeps immediate supervisor promptly and fully informed of any problems, potential safety issues, or unusual situations so prompt corrective action may be taken. Communicates with other departments to fulfill guest needs.
- Maintains concierge records by entering required room and guest account data into systems. Performs all guest accounting functions according to hotel procedure to ensure all guest and house accounts are completed and accurate. Collects related revenue by entering services and charges, computing bills and obtaining payments. Runs all necessary reports and balances paperwork.
- Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
- Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.
- Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
- Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.

**Other Responsibilities/Supportive Functions**:
1. Stays up-to-date on information about local features, such as shopping, dining, nightlife, and recreational destinations.
2. Receives, stores, and delivers luggage and mail. Arranges for interpreters or translators when guests require such services.
3. Reviews all information regarding repeat guest arrivals, VIPs, and daily functions and events to anticipate inquiries and provide prompt assistance.
4. Maintains knowledge about property including type and range of room types/rates, amenities, restaurants (including menus), facilities, and amenities.
5. Conveys messages and deliveries to guests by receiving and delivering messages, mail, facsimiles, packages and guest supplies.
6. Improves job knowledge by attending training sessions as instructed.
7. Remains aware of guest sat

  • Concierge

    3 weeks ago

    Newport, United States Auberge Resorts Full time

    Company Description Inspired by the insatiable wanderlust and rebellious spirit of Alfred Gwynne Vanderbilt, the historic downtown mansion once owned by the businessman and scion has been reinterpreted for the modern era as a lively and stylish social destination. From a secret bar tucked into a corner of the sumptuous Doris Duke-inspired parlor to the...

  • Front Desk

    2 weeks ago

    Miami Beach, United States Pelican Hotel Full time

    **Job description** Hotel in the center of South Beach looking to fill a full-time front office position. Pay will be based on work Experience. We are on E-verify and can only hire employees that are eligible to work in US. The hotel is situated in the heart of South Beach. Holiday pay, Lunch or Dinner provided to employees plus more. Concierge services...

  • Concierge

    4 weeks ago

    Newport, United States The Vanderbilt Full time

    Job DescriptionJob DescriptionCompany DescriptionInspired by the insatiable wanderlust and rebellious spirit of Alfred Gwynne Vanderbilt, the historic downtown mansion once owned by the businessman and scion has been reinterpreted for the modern era as a lively and stylish social destination. From a secret bar tucked into a corner of the sumptuous Doris...

  • Vacation Sales Concierge

    4 weeks ago

    Newport Beach, United States Marriott Vacations Worldwide Full time

    Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.*"The In-House Marketing Executive position pays...

  • Concierge

    3 weeks ago

    Miami Beach, United States Cadillac Hotel & Beach Club, Autograph Collection Full time

    Overview: **Opportunity: Concierge** Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities. **Your Growth Path** Front Desk Supervisor - Guest Service Manager - Assistant General Manager **Your Focus** - Warmly greet and acknowledge guests, proactively offering...

  • Concierge

    1 month ago

    Miami Beach, United States Cadillac Hotel & Beach Club, Autograph Collection Full time

    Overview Opportunity:  Concierge Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities. Your Growth PathFront Desk Supervisor – Guest Service Manager – Assistant General Manager Your Focus Warmly greet and acknowledge guests, proactively offering...

  • Concierge

    2 months ago

    Riviera Beach, United States Highgate Hotels, Inc. Full time

    The Concierge is responsible for creating a welcoming first impression and for providing current information about the local area, attractions and events. He/she is also responsible for greeting guests, assisting with questions, and providing recomme Concierge, Operations, Hotel, Transportation

  • Security Officer Hotel

    2 weeks ago

    Laguna Beach, United States Allied Universal Full time

    Job Description Hotel Concierge Security Full Time Mix Shift  Schedule: Friday/Saturday 1500-2300, Sunday/Monday 2300-0700 Hours  Pay Rate: $18.00 / Hour  Laguna Beach Area As a Lobby Concierge, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more. The...

  • P/t Hotel Night Auditor Fri/sat

    5 days ago

    Hermosa Beach, United States Beach House Hotel Full time

    Night Auditor duties and responsibilities The Night Auditor works at the front desk of a hotel during the night, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of their typical duties include: Balancing the accounts from day shift Managing front desk activity and...

  • Hotel Front Desk Agent

    4 weeks ago

    Miami Beach, United States Plymouth Hotel LLC Full time

    Job DescriptionJob DescriptionResponsible for the registration of new guest, departures, PBX, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possibly service standards to our clientele at all times.Essential Duties:Completes the...

  • Wellness Concierge

    4 weeks ago

    Miami Beach, United States CARILLON HOTEL MANAGEMENT LLC Full time

    Job DescriptionJob DescriptionJoin our team at Carillon Miami Wellness Resort as a Wellness Concierge! Take charge of guest experiences by booking spa treatments, salon services, and fitness classes with enthusiasm. Embrace our commitment to health, cleanliness, and exceptional service. Prior guest service experience and a passion for wellness required.JOB...

  • Concierge

    4 weeks ago

    Palm Beach, United States White Elephant Palm Beach Full time

    Job DescriptionJob DescriptionCome work at White Elephant Palm Beach, awarded #1 Resort in Florida, #2 Resort in the Continental US, and #19 Best Hotel in the World - Travel + Leisure Magazine’s World’s Best Awards 2022.White Elephant Palm Beach is seeking a reliable full-time, year-round Concierge to work at the main entrance desk of our hotel. The...

  • Concierge

    2 months ago

    Miami Beach, United States Hersha Hospitality Management, LP Full time

    Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities. Your Growth Path Front Desk Supervisor - Guest Service Manager - Assistant General Manager. Your Focu Concierge, Guest Service, Service Manager

  • Concierge (Overnight)

    2 months ago

    West Palm Beach, United States Related Partners, Inc. Full time

    The Concierge maintains a professional and courteous environment for the residents by provides the highest standard of customer service to residents. Our Lobby staff monitors all visitors, packages and maintains the lobby and main entrance appearance Concierge, Overnight, Hospitality, Hotel, Property Management, Experience

  • Concierge (Overnight)

    2 weeks ago

    West Palm Beach, Florida, United States Related Partners, Inc. Full time

    The Concierge maintains a professional and courteous environment for the residents by provides the highest standard of customer service to residents. Our Lobby staff monitors all visitors, packages and maintains the lobby and main entrance appearance Concierge, Overnight, Hospitality, Hotel, Property Management, Experience

  • Front Office | Concierge

    2 months ago

    Miami Beach, United States Fontainebleau Miami Beach Full time

    As a Concierge you will be responsible for answering questions, giving direction and making detailed reservations or recommendations. This position requires knowledge of hotel services, local events and venues and transportation options. This offers Concierge, Office, Business Services

  • Front Office | Concierge

    4 weeks ago

    Miami Beach, United States Fontainebleau Miami Beach Full time

    As a Concierge you will be responsible for answering questions, giving direction and making detailed reservations or recommendations. This position requires knowledge of hotel services, local events and venues and transportation options. This offers Concierge, Office, Business Services

  • Concierge

    4 weeks ago

    Miami Beach, United States Hersha Hospitality Management, LP Full time

    Overview Opportunity: Concierge Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities. Your Growth Path Front Desk Supervisor - Guest Service Manager - Assistant General Manager Your Focus * Warmly greet and acknowledge guests, proactively offering...

  • Concierge Lounge Attendant

    4 weeks ago

    Newport, United States Marriott International Full time

    Additional Information Pay: $15.75/hour, Seasonal, Full-Time, Free Parking, Access to Health Club, Concierge Job Number 24068283 Job Category Food and Beverage & Culinary Location Newport Marriott Hotel & Spa, 25 America's Cup Avenue, Newport, Rhode Island, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type...

  • Concierge

    3 weeks ago

    Newport Beach, United States Marriott International, Inc Full time

    **Información Adicional** FT, Pay Rate $19.00/hour **Número de Empleo** 24103097 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** The Resort at Pelican Hill, 22701 South Pelican Hill Road, Newport Beach, California, United States VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de...