Patient Care Coordinator

2 weeks ago


Dubuque, United States Colonial Terrace Animal Hospital Full time

Overview:
***:
**We are looking for **a **Patient Care Coordinator **to join our team at Colonial Terrace**:
**Location**:2777 University Ave. Dubuque, Iowa

**Compensation**:$17-18/hr _(depending on experience)_

**Shift Details**:Four-day work week with alternating Saturdays. Some evening hours required.

**What We Offer**:
A dynamic and supportive team environment where collaboration and compassion are valued.

Opportunities for growth and advancement within our rapidly expanding practice.

Get the work-life balance you deserve with a great schedule

Competitive compensation and benefits package, including medical, dental, and vision coverage.

401K plan with company match

**Job Summary**: The Patient Care Coordinator stays with the clients from check-in to check out, captures medical notes, creates treatment plans, coordinates treatment with technical teams, and follows up post visit.

**Responsibilities**:
**Essential Functions**:

- Maintains and upholds the Core Values and Mission Statement of MVP.
- Sets the stage for a great visit by contacting clients ahead of appointments to set expectations, address questions, and request specific actions.
- Warmly welcomes clients upon their arrival and escorts them to the exam room.
- Real-time entry of medical information provided by the veterinarian during patient exams and ensures records are updated with diagnostic results as applicable.
- Creates, presents, and explains treatment plans in accordance with the veterinarian's directions.
- Collaborates with the technical team to ensure the completion of the veterinarian's treatment plan within the hospital.
- Schedules follow-up appointments and future wellness visits.
- Ensures the fulfillment of any required prescriptions, providing explanations to clients, and coordinating delivery if necessary.
- Clearly explains discharge instructions and addresses client inquiries.
- Handles client checkouts and collects payments in the exam room.
- Conducts post-visit follow-ups with clients to inquire about the well-being of their pets and communicate any diagnostic, lab, or other test results.

Additional Functions:

- Performs other related duties as assigned.

Qualifications:
**Required Knowledge, Skills and Abilities**:

- Passionate about delivering exceptional client service.
- Genuine love and appreciation for animals.
- Friendly, personable, and committed to ensuring client satisfaction.
- Proficient in active listening and accurate transcription of medical information.
- Thrive on serving and assisting people.
- Knowledge of, or eagerness to learn, veterinary medical terminology, conditions, and interactions.
- Strong computer literacy and typing skills.
- Effective communication skills, both written and verbal.

**Required Education and Experience**:

- High school diploma.

**Preferred Education and Experience**:

- Medical terminology

**Physical Requirements**:

- Prolonged periods of standing and working on a computer.
- Ability to bend down and lift up to 40lbs unassisted.

**Reasonable Accommodations



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