Guest Experience Coordinator

3 weeks ago

Irvine, United States Mariners Church Full time

**Company Description**
Mariners Church is a biblically-centered, non-denominational church located in Southern California focused on inspiring people to follow Jesus and fearlessly change the world. Mariners is listed as one of the top 20 largest churches in America by Outreach Magazine. We are a community of ordinary people from all walks of life courageously trusting God to do the extraordinary. Simply put, we trust God to do what we can’t—heal, transform, renew, forgive, provide and sustain. Through the redemption story of each believer, God is glorified, lives are changed and communities are impacted in a significant way. Come and be part of a new season of growth as Mariners Church responds to God’s call in launching new congregations.
- Oversee and execute volunteer onboarding and care for the Guest Services teams.
- Manage and implement various systems to operate a large volunteer ministry.
- Maintain weekly operations for services each weekend.
- Develop and maintain ongoing relationships with volunteers.
- Collect and analyze guest feedback to make data-driven improvements.
- Collaborate with ministry teams and develop relevant partnerships for ministry highlights
- Foster a culture of excellence, teamwork, and commitment to the mission of Mariners Church.
- Developing and implementing training content
- Implement effective communication strategies to inform guests and volunteers about upcoming events, programs, and services.

**Qualifications**
- 2-3 years of experience in relevant ministry or field
- Exhibits a customer service, can-do attitude
- Proven ability to prioritize and meet deadlines in a fast-paced environment
- Excellent organizational skills
- Adept at project management, team collaboration, and empowering volunteer teams
- Experience with Rock database management or other relationship management software Strong track record of building relationships and establishing trust with staff and volunteers

**Additional Information**
All Mariners Church Staff:

- Love Jesus and call themselves Christians.
- Embrace a high biblical standard of personal conduct and lifestyle.
- Agree to and adhere to the church's statement of faith and leadership commitment.
- Attend Mariners Church.

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