Loan Servicing Manager
3 weeks ago
**Job description**
**Loan Servicing Manager**
A mortgage loan servicing manager sets goals and creates policies and procedures that other members of the department need to follow.
- Responsible for solving any problems that arise during the lending process.
- Manage the loan servicing department.
- Responsibilities include managing all aspects of the servicing and collections process.
- Ensure staff is providing adequate Client / Investor services, follow lending regulations, and meet weekly goals.
- Weekly communication and status meeting with Title Company. Prepare legal update reports for discussion with upper management.
- Manage servicing and draws for construction loans.
- Responsible for weekly updates from legal team regarding bankruptcies and/or foreclosure files. Reported to upper management weekly.
- Weekly management and staff collection and property insurance meetings
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
- Analyze and improve organizational process and workflow
- Manage relationships with key operations entities
- Communicate customer / investor issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.
- Work closely with management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
- Communicate all operating policies and/or issues at department meetings
- Pipeline management
- Manage IT issues with IT provider
Required Education and Skills
- A degree or equivalent experience in Finance or Business
- Management skills, and knowledge of mortgage regulations.
- Bilingual English / Spanish
- 5 years minimum of experience as a Mortgage Loan Servicing Manager
**Benefits**:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Relocate:
- Coral Gables, FL 33134: Relocate before starting work (required)
Work Location: In person
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