Hospice Triage Lvn

1 month ago

San Diego County CA, United States Comfort and Peace Hospice Full time

We are looking for a compassionate a **Licensed Vocational Nurse (LVN)** to join our hospice team and family.

**Position**: Overnight Weekend (Friday to Monday) (5pm - 8am)

**Essential Job Functions/Responsibilities**

The Triage Nurse is the cornerstone of care after hours. The nurse utilizes clinical knowledge to ensure that physical, psychological, social, and spiritual needs of patients, families, and caregivers are met.
- Appropriately triages after hour phone calls ensuring a timely response to various needs such as symptom management, medication refills, and DME requests.
- Provide clinical assessment and intervention utilizing the nursing process and Triage Protocols
- The nurse will utilize clinical knowledge to determine appropriate needs of the patient and coordinate with nursing staff for any necessary interventions and/or visits.
- Serve as the patient and family advocate by communicating with the attending physicians, long-term care facility staff, case managers, and others external to Comfort and Peace Hospice as necessary
- Ensure accurate and timely ordering of any specialty care equipment that a patient might require as well as all pain relief and other symptom-controlling medications.
- Document interactions with patients, families, contacts, and vendors in the patient record to include the assessment, plan of care, caller agreement to the plan, any actions and interventions and the resolution of each patient/family interaction.
- Perform field visits and other tasks assigned by Clinical Leadership as needed.
- Promote a customer service-oriented approach to care delivery.
- Support and promote all Care Connection Center cultural platforms
- Compliance with all departmental standards, policies, and procedures with training and education, management of the workload, disaster planning, attendance, adherence, and quality standards

**Qualifications**
- Current license to practice as an LVN in the State of California
- At least two years of experience in hospice care.
- Two years of customer service/call center experience preferred
- Excellent verbal, written, and interpersonal communication skills, as well as demonstrated effective telephone skills.
- Ability to work as a team player and multi-task
- Proficient in customer conflict resolution and crisis management.
- Proficient in telephone techniques including phone etiquette, and handling of calls.
- Demonstrates skills in nursing practice.
- Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.
- Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously.
- Bilingual in English, Spanish or Tagalog a plus.
- Valid Driver's License & Proof of Auto Insurance Coverage.
- Ability to work EVERY Friday, Saturday, Sunday and Monday nights

**Education**
- LVN

**Why join Comfort and Peace Hospice?**

We are a clinician-owned hospice company and we pride ourselves on providing excellent care that is matched by excellent customer service. We will be happy and honored to have you join our boutique style hospice. This will be a perfect job for you if "you are a great communicator and you love customer service".

**Benefits include**:

- Dynamic and team-oriented work environment
- Growth and development opportunities
- Mileage reimbursement
- Competitive compensation

**Job Types**: Part-time, Per diem

Pay: $32.00 - $36.00 per hour

Medical specialties:

- Hospice & Palliative Medicine

Standard shift:

- Overnight shift

Supplemental schedule:

- Holidays

Weekly schedule:

- Every weekend

**Experience**:

- Nursing: 2 years (required)
- Hospice care: 1 year (required)
- Phone triage: 1 year (preferred)

License/Certification:

- California LVN license (required)

Work Location: Remote

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