Av Technician

2 weeks ago

New York, United States Computacenter Full time

**About the role**

As a Senior Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.

Salary range: $25 - $28 USD/HR

**What you’ll be doing**
- Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.
- Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
- Provide Technical Leadership in own specific area of expertise.
- Document and reports on work completed to ensure compliance with Company and Customer Procedures

**Troubleshooting (Video and Audio)**:

- The contractor should be proficient in diagnosing and resolving issues related to video and audio equipment, especially Cisco kits commonly used in meeting rooms. This includes troubleshooting connectivity problems, ensuring proper functioning, and addressing any technical glitches.
- Administer the RMA process. Jane St. does not have any support contracts in place today. They use a spare pool of equipment and RMA broken equipment

**Room Condition Checks**:

- Regularly inspecting meeting rooms is essential.
- The contractor should verify that the rooms are in good condition, including checking for any wear and tear, damaged cables, or malfunctioning equipment.

**L2 Technician Support**:

- As an L2 technician, the contractor will handle escalated issues from other staff members who perform meeting room checkouts.
- They’ll address configuration problems, connectivity issues, and any other technical challenges.

**Event Support**:

- The contractor should be available to assist during corporate events.
- This could involve setting up AV equipment, troubleshooting during events, and ensuring everything runs smoothly.

**Meeting Room Refreshes**:

- When meeting rooms need updates or changes (such as new cabling, equipment upgrades, or rearrangement), the contractor will be responsible for executing these refreshes.
- The contractor will play a vital part in maintaining meeting room functionality.

**Inventory Management (Proof of Concept)**:

- Managing AV equipment inventory is crucial. The contractor should keep track of what’s available, plan for future needs, and maintain an organized system.

**Theoretical AV Support and Future Concepts**:

- Staying informed about emerging AV technologies and trends is essential.
- The contractor should be able to provide insights into future concepts and improvements.

**Onsite Availability**:

- The contractor is expected to be onsite five days a week.
- However, exploring alternatives (such as three days a week) could be considered.

**Backup Support**:

- Plan for back-up for the individual.

**Cisco Kit and Corporate Event Space**:

- The contractor should be familiar with Cisco AV equipment commonly used in corporate event spaces. Additionally, they’ll ensure that broken equipment goes through the RMA (Return Merchandise Authorization) process.

**Onsite Spare Equipment**:

- Manage spare AV equipment onsite to ensure quick replacements when needed.

**What you have**
- 7 years’ experience in IT Service environment.
- 3 years' experience of AV support
- Experience with ticketing systems such as ServiceNow.
- You must be authorized to work in the United States.

**Bonus points**
- BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus.
- ServiceNow experience.
- Hardware break-fix assistance
- PC imaging processes and procedures
- Troubleshooting
- Mobile phone support
- Audio Visual support

**What you can expect**

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

**About us

  • AV Technician

    5 days ago

    New York, United States PATRIOT STAFFING & SERVICES LL Full time

    Job DescriptionJob DescriptionNeed 4 AV Technician L3/L2 in Buffalo, NY 14210 & Manhattan, NY 10001.Number of positions:L2 Engineer: 2 positions in Buffalo, NY 14210.L3 Engineer: 2 positions in Manhattan, NY 10001.Total: 4 positions in both above locations.There is a total option of 4 engineers, 2 at each site, with 2 different levels.Role Summary The AV...

  • AV Support Technician

    1 month ago

    New York, United States Latitude, Inc. Full time

    Job DescriptionJob DescriptionPosition Overview: As an AV Support Technician, you'll be at the forefront of our audiovisual operations. You'll provide technical support for meetings, events, and presentations, ensuring that our AV systems run smoothly. Your expertise and problem-solving skills will contribute to enhancing the overall quality of our...

  • AV Technician

    2 weeks ago

    New York, New York, United States Computacenter AG & Co. oHG Full time

    About the role As a Senior Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers. Salary range: $25 - $28 USD/HR What you'll be doing Perform a complex range of technical work activities either...

  • Audio Video Installation Technician

    2 hours ago

    New York, United States AV Pros NY Full time

    AV Pros NY is currently seeking dedicated Audio-Visual Installation Technicians to join our dynamic team. As an AV Installation Technician, you will play a pivotal role in our company's success by ensuring seamless installation of audio-visual, IT, and security systems for our clients. We are looking for individuals with a minimum of 2 years of experience in...

  • AV Technician

    1 week ago

    New York City, United States Computacenter PLC Full time

    About the role As a Senior Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers. Salary range: $25 - $28 USD/HR What you'll be doing * Perform a complex range of technical work activities either...

  • Audio Visual Event Technicians

    1 month ago

    New York, United States AV Workshop Full time

    Job DescriptionJob DescriptionJob Summary:The Audio Visual Event Technicians will assist the team in the setup, operation, and dismantle of audio visual systems for live corporate and social events. They will report to the client's project manager and will be responsible for ensuring seamless video programming, audio transmission, and graphics operation...

  • AV Tech

    1 month ago

    New York, United States Latitude, Inc. Full time

    Job DescriptionJob DescriptionAre you passionate about audiovisual technology and love to travel? We are seeking a skilled and enthusiastic Traveling AV Technician to join our team. As a Traveling AV Technician, you will have the opportunity to work on exciting projects across different locations, ensuring the smooth operation of audiovisual systems and...

  • Audiovisual (AV) Technician - II

    1 day ago

    New York, United States Avidex Industries LLC Full time

    Job DescriptionJob DescriptionAbout Us: Avidex is a leading player in the audiovisual and IT integration industry, delivering cutting-edge solutions to a diverse range of clients. We pride ourselves on innovation, technical expertise, and a commitment to excellence. As we continue to expand, we are seeking a highly skilled and experienced Audiovisual (AV)...

  • AV Technician

    2 weeks ago

    New York City, United States Computacenter AG & Co. oHG Full time

    About the role  As a Senior Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.    Salary range: $25 - $28 USD/HR   What you’ll be doing  Perform a complex range of...

  • Lead AV Installation Technician

    1 month ago

    New York, United States Electronic Environments Full time

    Job DescriptionJob DescriptionSalary: 30-40/hour DOEELECTRONIC ENVIRONMENTS has been an A/V industry pioneer and leader for over 35 years.  We enjoy making technology fun and convenient for our clients.  Electronic Environments offers a fast paced, fun environment where we deliver projects for customized home automation solutions including distributed...

  • Lead AV Installation Technician

    4 weeks ago

    New York, United States Electronic Environments Full time

    Job DescriptionJob DescriptionSalary: 30-40/hour DOEELECTRONIC ENVIRONMENTS has been an A/V industry pioneer and leader for over 35 years.  We enjoy making technology fun and convenient for our clients.  Electronic Environments offers a fast paced, fun environment where we deliver projects for customized home automation solutions including distributed...

  • Smart Home AV Technician

    2 weeks ago

    New York, United States SmartWay Integration Full time

    About Us:SMARTWAY INTEGRATION is a premier AV and Home Automation Solutions company - headquartered in a prestigious area of Short Hills, NJ - serving Metro Area of NYC, NJ. High volume projects in New Jersey. Low volume projects in Manhattan.We specialize in both residential and commercial integration of various Lighting Systems, Control Systems,...

  • Smart Home AV Technician

    14 hours ago

    New York, United States SmartWay Integration Full time

    About Us:SMARTWAY INTEGRATION is a premier AV and Home Automation Solutions company - headquartered in a prestigious area of Short Hills, NJ - serving Metro Area of NYC, NJ. High volume projects in New Jersey. Low volume projects in Manhattan.We specialize in both residential and commercial integration of various Lighting Systems, Control Systems,...

  • Smart Home AV Technician

    1 month ago

    New York, United States SMARTWAY INTEGRATION Full time

    About Us:SMARTWAY INTEGRATION is a premier AV and Home Automation Solutions company - headquartered in a prestigious area of Short Hills, NJ - serving Metro Area of NYC, NJ. High volume projects in New Jersey. Low volume projects in Manhattan.We specialize in both residential and commercial integration of various Lighting Systems, Control Systems,...

  • Smart Home AV Technician

    1 month ago

    New York, United States SMARTWAY INTEGRATION Full time

    Job DescriptionJob DescriptionAbout Us:SMARTWAY INTEGRATION is a premier AV and Home Automation Solutions company - headquartered in a prestigious area of Short Hills, NJ - serving Metro Area of NYC, NJ. High volume projects in New Jersey. Low volume projects in Manhattan.We specialize in both residential and commercial integration of various Lighting...

  • Smart Home AV Technician

    4 weeks ago

    New York, United States SmartWay Integration Full time

    About Us:SMARTWAY INTEGRATION is a premier AV and Home Automation Solutions company - headquartered in a prestigious area of Short Hills, NJ - serving Metro Area of NYC, NJ. High volume projects in New Jersey. Low volume projects in Manhattan.We specialize in both residential and commercial integration of various Lighting Systems, Control Systems,...

  • AV Field Service Technician

    2 months ago

    New York, United States Electronic Environments Full time

    Job DescriptionJob DescriptionSalary: 30-42/hour DOEElectronic Environments is an industry leader in customized residential technology solutions. For over 30 years, our focus is to provide clients with simple-to-use solutions of the latest A/V and environmental controls. EENY brings unmatched knowledge and experience along with the highest standards to our...

  • AV Support Technician Level II

    5 days ago

    New York, United States AVI-SPL, Inc. Full time

    Description WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified...

  • Audio Visual Technician

    13 hours ago

    New York, United States Snap Inc. Full time

    AV Technician / AV Support / A/V Technician / IT & AV Technician / Audio Visual TechnicianWiden The Net is a partner recruitment agency to Snap and we are hiring for their contract positions globally.Snap Inc are looking for an AV technician with enterprise AV experience and interest in IT to join their US AV engineering team:-Sole AV technician for NY site...

  • Technician (Full Time)

    3 days ago

    New York, United States Eurest Full time

    We are hiring immediately for a full time **TECHNICIAN **position. - ** Schedule**: Full time schedule. Monday - Friday, hours may vary. More details upon interview. - ** Requirement**: 1 - 2 years of previous AV experience is preferred but not required. - _Internal Employee Referral Bonus Available_ - ** Pay Range**: $28.85 per hour to $31.25 Diversity of...