Analyst, Performance Management
2 weeks ago
The Los Angeles Homeless Services Authority (LAHSA) seeks motivated professionals who want to use their talents and skills to make a difference. Our 750+ FTE staff are adaptive problem solvers and passionate about enriching people’s lives. If you are mission-driven, dedicated to superior service and support, and can diligently work independently in a collaborative environment, we would love for you to join our team. LAHSA is leading the fight to end homelessness in LA County. Here, not only would your work have a real impact on the community, but we also offer a comprehensive and competitive benefits package.
Created in 1993, LAHSA is a joint powers authority of the city and county of Los Angeles. As the lead agency in the HUD-funded Los Angeles Continuum of Care, we coordinate and manage over $800 million annually in federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness.
The Performance Management Analyst will conduct data analytics and technical assistance for programmatic support to agencies in the community, ensuring that all LAHSA funded programs are being administered effectively, efficiently, and ethically. The Performance Management Analyst identifies and addresses program gaps and needs, and works to align system goals, opportunities, and resources, addressing barriers to program and system
- level success. The Performance Management Analyst will collect and analyze both fiscal and HMIS data along with program narrative to create performance analysis and to measure project deliverables.
**_The functions listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities._**
**Essential Job Functions**:
Training and Technical Assistance:
- Work with interdepartmental staff, including Systems, Outcomes, Fiscal and Monitoring, to assess assigned contract portfolio and to prioritize Technical Assistance and identify resources for agency support.
- Enhance service performance management and reporting systems, which effectively improve LAHSAs contracting oversight and technical assistance.
- Participate in aspects of funding and contracting processes, and support procurement activities as needed, Complete Program Profiles, Statements of Work, and other contract documents as required.
- Works in collaboration with other departments, to ensure accurate and effective monitoring of programs, data collection, contracts implementation, and outcomes; create, review and track performance improvement plans; coordinate with other departments to ensure issues and concerns that are raised are properly addressed.
- Develop relationships with various stakeholders to create value for the organization and enhance understanding of organizational, program and system issues.
- Works closely with internal and external finance departments to conduct analysis on fiscal matters regarding contracted agencies, such as spend down rate, and budget modifications.
- Oversee and support portfolio of LAHSA-contracted service providers, providing support to agencies, including coordinating, scheduling, and participating in site visits on a regular or as-needed basis.
- Work with agencies to develop: Program Profiles, Statements of Work, identify strengths and gaps, and design, implement, and track performance improvement plans. Provide linkage for program expertise within LAHSA’s system components team when there is need for programmatic guidance.
- Coordinate, facilitate, train, and support service providers in interpretation and implementation of LAHSA, ESG, CoC, any/all other funder-mandated guidance/policy and procedure into their programming and service delivery.
- Coordinate, facilitate, train, and support service providers in post-award activities, in conjunction with the systems components team, such as: new contract onboarding, new program kick-off, in understanding and programming Scopes of Required Services by providing resources, best practices, and Technical Assistance to providers to ensure contracting and programming requirements are met.
- Work with agencies to resolve Monitoring findings, concerns, and grievances, as well as to improve provider programming and compliance measures to minimize/reduce findings, concerns, and grievances.
Research and Analytics:
- Perform data collection, evaluation, and analysis using platforms such as Homeless Management Information System (HMIS), Tableau, and Fund Accounting software.
- Create and conduct surveys, collect survey results data, monitor, and evaluate survey progress and performance and prepare summaries of analysis and recommendations.
- Works closely with finance department, conduct research on fiscal matters regarding contracted agencies spend down/burn rate. Review and prepare fiscal inquiry to correct budgets.
- Work collaboratively with the Policy and Systems department to review, analyze, and
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