Field Operations Site Manager

4 days ago

Newark, United States Snow and Ice Management Co of PA, Inc. Full time

**Location**:Newark, NJ (or within a 2 hour radius)

**Summary of Position**:
The Field Operations Site Manager is responsible for building a network of Service Providers (Sub-Contractors) for snow removal services within their territory, overseeing the provision of services, and providing excellent customer service.

This position requires 24/7 availability from October through April to be actively involved before, during, and after all snow events.

**Key Responsibilities**
- Actively source for potential Service Providers.
- Build and maintain a database within our CRM system, including vetting prospective service providers.
- Collaborate and meet with the Sales Team to review customer contracts for specifications/scope of work.
- Obtain all documentation for contracting Service Providers.
- Contract qualified Service Providers, at or above our minimum profit margin in a timely manner.
- Assist with Service Provider training and ensure training is completed each season. Train a service provider onsite if needed.
- Ensure the completion of pre and post-season inspections.
- Meet the expectation of all KPI’s including but not limited to; number of Service Providers added into CRM and number of service providers vetted.
- Ensure all sites are assigned and routed to a service provider prior to the first winter weather event.
- Able to travel outside of geographical area if needed.
- Review Financial Storm Summary Reports for accuracy and submit for approval by company due date.
- Update and maintain CRM with any Service Provider issues or information changes.
- Evaluate and document Service Provider performance yearly.
- Manage the process of identifying, documenting, and repairing damages that occurred during the snow season to the satisfaction of the customer.
- Monitor the expiration of Service Providers’ insurance and reach out to the agent and/or Service Provider to obtain the most current policy.

**Knowledge and Skills**
- 24x7 availability to be on call during October through April.
- 2-4 years of experience in Snow Operations or a related field preferred.
- Knowledge of or experience working with equipment used for snow removal is preferred, including the ability to operate a plow truck and salter.
- Ability to manage people and ensure accountability for results.
- Excellent time management and organizational skills, ability to multi-task and prioritize work.
- Process management and problem-solving skills, including quick and solid follow-through focused on achieving results.
- Customer-focused; positive demeanor. The ability to develop and maintain effective working relationships with a wide audience (internal and external) while providing thoughtful resolutions to issues and communicating these issues with management and others appropriately.
- Strong verbal and written communication skills.
- Proficiency with Excel (specifically working with formulas, data sorting and analysis).
- Ability to work independently or in a group setting.
- Must be readily adaptable to fast-paced, changing/evolving environment.
- Maintain a reliable and dependable attendance record.
- High level of integrity, work ethic, and confidentiality.
- Hold current driver’s license, accompanied by a satisfactory driving record.
- Passing a pre-employment drug and alcohol screening is required and a background check will be conducted.

**Work Environment/Physical Demands**
- Physical and mental endurance required for 24x7 availability during the winter season, including traveling to sites and being outside in winter weather conditions performing physical tasks.
- Working in an office environment, many times in a remote capacity, using standard office equipment such as computers and phones.
- Travel, mostly driving a motor vehicle to view and/or walk properties in winter weather conditions during a snow event or attend an offsite meeting.
- The ability to sit, stand, bend, reach, push, pull, ascend/descend stairs, and walk for various lengths of time during business hours.
- The ability to lift 50 pounds if needed.

Snow & Ice Management is an Equal Opportunity Employer

Pay: From $55,000.00 per year

**Benefits**:

- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekends as needed

**Experience**:

- Facilities maintenance: 2 years (preferred)
- Relationship building: 2 years (required)
- Logistics: 1 year (required)

License/Certification:

- Driver's License (required)

**Location**:

- Newark, NJ (required)

Work Location: Remote

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