Director - Global IT Provider Management
1 month ago
Job ID #: 1646- Company: Evident- Posting Date: Apr 23, 2024**Working Location**:MASSACHUSETTS, WALTHAM; MASSACHUSETTS, LITTLETON; MASSACHUSETTS, SOUTHBOROUGH; MASSACHUSETTS, WESTBOROUGH**
Are you looking for a company that cares about people’s lives and health, including yours? At EVIDENT, we help make people’s lives healthier, safer and more fulfilling, every day.
**Let’s inspire healthier lives, together.**
Evident’s Global IT Provider Manager plays a pivotal and strategic role in streamlining IT operations, enhancing productivity, and delivering business value by partnering with external service providers to deliver global IT services with excellence.
**Job Duties**:
- Oversee the transition and integration of outsourced operations, ensuring mínimal disruption to business processes and maintaining high quality standards.
- Develop and implement IT sourcing strategies that align with Evident’s goals and objectives, ensuring cost-effectiveness and efficiency in operations.
- Manage relationships with IT sourcing partners to ensure compliance with contractual obligations, maintaining open lines of communication for feedback and continuous improvement.
- Lead operational governance; monitor and assess the performance of outsourcing partners against agreed-upon metrics and KPIs, implementing corrective actions as necessary to address any deficiencies.
- Measure, track, report and evaluate performance to agreed SLAs and undertake necessary corrective actions with the vendors if deficiency in service delivery is detected.
- Conduct risk management activities related to outsourcing, including identifying potential risks, developing mitigation strategies, and preparing contingency plans for critical outsourced functions.
**Job Requirements**:
- Vendor Management - specifically working with a top tier offshore IT provider
- Cross cultural communications - ability to successfully foster a collaborative work environment with internal teams and external service providers that transcends geographical and cultural barriers
- Risk Management - development of contingency plans to mitigate IT service disruptions and maintain operational continuity and protecting the quality of work delivered
- Strong negotiation, management, influencing, and decision-making skill
**Experience/ Education**
- 10+ years demonstrated experience in managing external outsourcing partnerships, specifically top tier offshore providers delivering global technology services across Applications, Infrastructure, and Cyber Security
- Strong experience in Project Management methodologies, certification a plus
**We realize work isn’t just a job to you.**
It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.
Posting Notes: || United States (US) || Massachusetts (US-MA) || Waltham ||
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