Security Supervisor
2 weeks ago
**Position Title**:Security Supervisor
**Department**: Security
**Reports To**: Director of Security
**Pay Range**: $28/ Hour
**About The Hollywood Roosevelt**
Dating back to the Golden Era and located on the Hollywood Walk of Fame, The Hollywood Roosevelt is an iconic hotel that reflects classic Hollywood in every sense. Built in 1927, the hotel has played host to stars like Marilyn Monroe, Charlie Chaplin, and Clark Gable. Hollywood Roosevelt is a full-service lifestyle hotel providing guests a glimpse at Hollywood's storied past and offering travelers an experience of Hollywood that is authentic to its history and legacy. Experience our modern interpretation of a Hollywood original.
**Position Summary**
The Security Supervisor is responsible for assisting in and supervising the daily functions of the department to ensure protection of property assets, associates, guests and hotel grounds. This is a full-time position that requires flexibility in scheduling.
**Essential Duties and Responsibilities**
Responsible for supporting supervision of the day-to-day security operations of the property to ensure the safety of all guests, staff and property, including risk, loss management of property, workplace safety and life/fire safety systems.
Supervises all Security Agents on shift, ensuring breaks and meal periods, coverage applied to all areas, patrolling
- Assist in handling and documenting guest and employee accidents, guest room lock problems, noise complaints, and any questionable individuals on the premises.
- Assist in documenting all incidences occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements while remaining objective and comprehensive in report writing.
- Assist in the handling of unusual guest or employee problems, including disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance and natural disasters.
- Assist in implementing preventative safety and security programs and trainings across all departments in the hotel.
- Remain informed of current Federal and local laws and regulations as they relate to the hotel, particularly in areas of guest, patron and employee rights.
- Engage and make contact with every guest. Respond to guest comments and criticism in a constructive and positive manner, looking at such an opportunity to build guest satisfaction. Educate and empower subordinate supervisors and associates to act in a similar capacity.
- Maintain professional appearance and grooming standards.
- Perform other reasonable job duties as requested by Director and Assistant Director of Security.
- Follow all policies and procedures put forth by the Hollywood Roosevelt Hotel.
- Other duties as assigned.
**Supervisory Responsibilities**
- Supervise all daily operations of respective shift, including all Security Agents on duty.
- Balance team and individual responsibilities.
- Exhibit objectivity and openness to team views.
- Give and welcomes feedback.
- Contribute to building a positive team spirit.
- Put success of team above own interests.
- Build morale and group commitment to goals and objectives.
- Support everyone's efforts to succeed.
**Knowledge and Skills**
- Customer Service: Welcome and acknowledge each and every guest in person and over the phone with a smile, and a friendly verbal greeting, using the guest's name when possible. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Manages difficult or emotional customer situations. Responds promptly to customer needs and requests for service and assistance. Meets and exceeds guest expectations.
- Business Acumen: Understands business implications of decisions. Displays orientation to profitability and aligns work with strategic goals. Develops and implements cost saving measures, conserves organizational resources and works within approved budget.
- Problem Solving: Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem solving situations and uses reason when dealing with emotional topics.
- Interpersonal Skills: Focuses on solving conflict, not blaming. Listens to others without interrupting. Keeps emotions under control. Remains open to ideas and tries new things.
- Communication: Speak with others using clear and professional language to ensure a positive experience for fellow employees and vendors. Listens carefully and gets clarification if necessary. Able to read and interpret written information. Writes clearly and edits work for proper spelling and grammar.
- Ethics: Treats fellow employees with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
- Professionalism: Approaches others in a tactfu
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