Spa General Manager

3 weeks ago


Asheville, United States Shoji Spa & Lodge Full time

**The Spa General Manager's primary responsibility is to provide oversight of Shoji's daily operations to ensure operations **run **efficiently and cost effectively. Implement and enforce **policies **& procedures, review & analyze financial performance**, **and assist with **the **development of effective marketing programs**. **Directs all work towards **the **overall financial growth of the company**. **Strong business acumen (budgets, expenses management**, **P&L statement analysis**, **basic **accounting), knowledge **of HR activities**, **and excellent excel skills required**.

**Responsibilities**
- **Model and **hold **others to Shoji's Standards of Service and Behavior**:

- High **Level **of **Customer **Service **and support **to **Reception **phones
- **Direct Supervision of staff**:

- **Coach**, counsel and **mentor staff**:

- **Prepare agendas, participate and **conduct **regular staff meetings**:

- **Plan**, **organize and participate in projects**:

- **Draft internal/external written communications as directed **by **Owner**:

- **Review**, **update**, **establish & enforce policies & procedures**:

- **Monthly Financial Review**

Assume primary role **in **Budget development process

Assist in development of new**, **seasonal **and/or **promotional spa services and endure that all staff are properly trained on new offers

Ensure **Company's policies & procedures **including **all **critical **business information is clearly & **on **a timely basis **communicated **to **all **employees**

**Preparation**, **review and/or distribution of monthly employee work schedules**
- **Evaluate staffing levels, recruit as needed & interview**:

- **Review & analyze employee pay rates.**:

- **Resolve escalated customer complaints & take appropriate action.**:

- **In conjunction with management team**, develop**, coordinate marketing campaigns including newsletters**, **seasonal campaigns & promotions, Shoji website, social media**, **& on-line web listings**

**Schedule**:
**Tuesday through Saturday**
- Saturdays required
- **Holidays required**:

- Day shift and some night shifts required

Pay: $50,000.00 - $60,000.00 per year

Experience level:

- 2 years

Shift:

- Day shift
- Evening shift

Weekly day range:

- Every weekend
- Monday to Friday

**Experience**:

- Spa Management: 2 years (required)

Work Location: In person


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