Spa General Manager
3 weeks ago
**The Spa General Manager's primary responsibility is to provide oversight of Shoji's daily operations to ensure operations **run **efficiently and cost effectively. Implement and enforce **policies **& procedures, review & analyze financial performance**, **and assist with **the **development of effective marketing programs**. **Directs all work towards **the **overall financial growth of the company**. **Strong business acumen (budgets, expenses management**, **P&L statement analysis**, **basic **accounting), knowledge **of HR activities**, **and excellent excel skills required**.
**Responsibilities**
- **Model and **hold **others to Shoji's Standards of Service and Behavior**:
- High **Level **of **Customer **Service **and support **to **Reception **phones
- **Direct Supervision of staff**:
- **Coach**, counsel and **mentor staff**:
- **Prepare agendas, participate and **conduct **regular staff meetings**:
- **Plan**, **organize and participate in projects**:
- **Draft internal/external written communications as directed **by **Owner**:
- **Review**, **update**, **establish & enforce policies & procedures**:
- **Monthly Financial Review**
Assume primary role **in **Budget development process
Assist in development of new**, **seasonal **and/or **promotional spa services and endure that all staff are properly trained on new offers
Ensure **Company's policies & procedures **including **all **critical **business information is clearly & **on **a timely basis **communicated **to **all **employees**
**Preparation**, **review and/or distribution of monthly employee work schedules**
- **Evaluate staffing levels, recruit as needed & interview**:
- **Review & analyze employee pay rates.**:
- **Resolve escalated customer complaints & take appropriate action.**:
- **In conjunction with management team**, develop**, coordinate marketing campaigns including newsletters**, **seasonal campaigns & promotions, Shoji website, social media**, **& on-line web listings**
**Schedule**:
**Tuesday through Saturday**
- Saturdays required
- **Holidays required**:
- Day shift and some night shifts required
Pay: $50,000.00 - $60,000.00 per year
Experience level:
- 2 years
Shift:
- Day shift
- Evening shift
Weekly day range:
- Every weekend
- Monday to Friday
**Experience**:
- Spa Management: 2 years (required)
Work Location: In person
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