Customer Experience Specialist

1 week ago


Los Angeles, United States Air Canada Full time

**Description**

**Location**:Los Angeles, CA, United States (Onsite)

**Starting Salary**: $22.47/hour

**Branch**: Airports North America

**Category**: Unionized (IBT)

**Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation**

Air Canada, recently ranked Best Airline in North America, is currently looking for a Customer Experience Specialist at the Los Angeles Airport. The current salary is $22.47/hr as per the collective agreement.

**Responsibilities**:

- Provide customer service/experience
- Check in Passengers, issue boarding pass, seat selection and verify immigration documentation
- Check in baggage - ensure Company regulations regarding size/weight are complied with collect excess charges
- Make reservations
- Provide passengers with relevant information, including Customs and Immigration requirements
- Perform Baggage Tracing duties
- Coordinate the boarding of passengers onto the aircraft:

- Ensure safety procedures are followed
- Monitor carry-on baggage
- Assist passengers as required
- Operate loading bridges
- Handle disruptions, irate passengers/oversells and those affected by irregular operations
- Handle VIP's where applicable or no Concierge
- Assist physically challenged passengers ensuring that all DOT regulations, accommodating all needs.
- Handle and account for documents in accordance with Company regulations.
- May be required to service First Class Lounge to provide check in, information assistance etc. to passengers.
- Update records in PSS as required to ensure proper processing of passengers at next point of contact.
- Maintain all Company standards including Uniform.
- In the absence of Manager or Lead Customer Service Agents make, carry out and document decisions necessary to ensure the efficient operation of the work unit and protect Company interests
- Ensure that all necessary supplies and material are on hand in sufficient quantity
- Collect and compile statistical data

**Qualifications**
- Must have an ability to use tact, good judgement and initiative;
- Must be capable of expressing self in a clear and pleasant manner;
- Ability to work under pressure with a minimum of supervision;
- Must wear Company uniform as prescribed and conform to Company grooming standards;
- Must be able to stand for extended period of time;
- Must, after training, be able to efficiently use the Company's automated reservations, ticketing and baggage tracing systems;
- Must be able to lift seventy (70) lbs unaided;
- Must maintain an acceptable attendance record;
- Must be able to work shift work including irregular shifts and overtime when required/directed.
- Security clearance and USCBP clearance required.

**Special Requirements**
- Required to wear Company provided hearing protection when working in designated high noise areas.

**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.



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