Lead On-site Representative

3 weeks ago


Austin, United States Incora Full time

Accountability and Scope

The On Site Representative Lead is accountable for representing Incora Aircraft at customer production sites, interacting and coordinating directly with the Customer Administrator and on-site functional area managers to effectively maintain and replenish customer supply bins; and for providing an on-site presence and liaison to assist in monitoring stock levels, resolving issues and expediting critical needs in support of customer requirements. This role is responsible for monitoring all processes, procedures and functions for accuracy and efficiency.

The On Site Representative Lead is responsible for maintaining ongoing and consistent communication with the Regional Customer Program Manager, Contracts, Sales and Finance; and providing operational support and status updates, including notification of critical stock outs, coordinating New "Add" and/or "Off" contract requirements; opportunities for quality or process improvements, and opportunities to provide additional value-added products or services for increased customer satisfaction and profitability.

Essential

**Responsibilities**:

- Represent Incora's vision, values and objectives in all job-related activities, sustaining excellent customer relationships
- Maintain strong knowledge of Incora products, services, quality requirements and customer plans and specifications
- Continuously promote and maintain positive working relationships with customers and associates on-site, ensuring all opportunities to provide value-added services to customers are communicated to Program Managers for follow up
- Coordinate daily activities by organizing work schedules and organizing activities to ensure on timely and quality output. Perform daily bin maintenance, including Bin Scanning, Bin Replenishment, FOD Removal, within customer specifications and requirements.
- Proactively initiate or respond efficiently to daily Customer requirements, with the Contract Administrator, Production Floor Supervisors and other relevant Functional Area Managers, to facilitate needs
- Attend Shortage, Planning and Development Meetings, as required, to provide accurate and current status on critical parts to customer management team
- Address On-Site quality assurance issues and forward to the Regional Customer Program Manager and or Quality Manager for resolution
- Communicate or report relevant program information (i.e., critical stock outs) to Program Managers, immediately
- Assist in determining new bin set-ups, size and locations
- Identify part usage issues to the Customer Contract Administrator
- Practice and promote good housekeeping within the on-site work environment
- Actively seek and recommend process improvements to Regional Customer Program Manager, to increase efficiently and accuracy
- Accommodate special requirements which may be established by the customer supervisor, including but not limited to work schedule changes, required overtime, working holidays, and weekends, as needed
- Adhere to all customer site safety and security policies and procedures, and local laws or regulations, as applicable
- Attend regularly scheduled customer or company-sponsored meetings and/or training, as required
- Travel/drive from customer site-to-site, as necessary
- Prepare Monthly Productivity numbers for functional areas of responsibility to the appropriate Supervisor or Manager
- Perform daily or as required status reports (QBE)
- Package and prepare material for shipment
- Other duties as required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Essential Competencies
- Action Orientated Ability to work efficiently and independently, as trained, with a senior-level working-knowledge of the department polices, procedures and work instructions essential to the duties of the job; respond with urgency to "rush" requests in a timely manner, as requested; be proactive in the approach to the assigned workload and business needs; as trained, assist in the training of less experienced personnel
- Communication/Relationship/Liaison

Communicate frequently with customer Production Supervisor or Manager; Program managers, Program Administrative Support personnel, as necessary to fulfill the customer needs with accuracy and efficiency; must have ability to communicate clearly and in a concise manner within multi-level and multi-cultural environments, required; and serving as a knowledgeable liaison for customers and Program Managers
- Direction/Received

Minimal supervision and instructions will be given for routine work and detailed instructions given for new activities or special assignments; must have the ability and willingness to accept and successfully fulfill any job-related assignments designated by the customer Floor Supervisor, Managers, or Incora Program Manager, as required.
- Discretion/Latitud


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