Site Support Specialist Ii

3 weeks ago

Lansdale, United States CAES Full time

About Us:
**Delivering mission-critical, electronic solutions that protect lives. Use your creativity and critical thinking to take our products from concept to customer.**

At CAES, we engineer solutions for the world’s most critical missions. We serve customers in the defense and aerospace markets.

Seeking a career that offers challenging, diverse projects and opportunities? Looking for a position with a company that offers long-term professional advancement? Searching for a place that values a diverse, team-based environment? One that values YOU. Consider CAES.

**The most important thing we build is TRUST**

Overview:
Participates in computer hardware evaluation, proving standards supplied by End-User Services team meet the need of the business user, software and peripheral equipment and the documentation of practices relating to these technologies. Assists in the analysis of hardware and software and the development of technical requirements documentation, ensuring technical documents are added to the CAES IT Knowledge Base.

**Responsibilities**:
**YOUR ROLE AND RESPONSIBILITIES**
- Active Directory; add new systems to the network; unlock/reset user account password
- Hardware; complete hardware installations, equipment moves; BIOS patches; hardware troubleshooting; desktop hardware support of end user systems
- Network; patching drops, monitoring network availability; troubleshooting connectivity issues; make custom length patch cables; ability to troubleshoot with Netscout network analyzer
- VOIP phone system admin experience, and or ability to learn a must; troubleshoot phone connectivity issues, programming extension changes; deploying new services.
- Software; install/deploy licensed software on workstations; ensure software asset management policies are followed.
- Provision deploy user workstations
- McAfee ePO, Drive Encryption, virus/spam protection High Proficiencies
- Maintain printers
- Mobile Device management
- IT Asset Management process

**Participate in Lean/Six Sigma activities in own work area as well as events for other areas to enhance cross-functional problem solving.**

Qualifications:
**Minimum**:

- 5+ years of experience end user support, including executive level support.
- Knowledge of PC Architecture, PC Deployment, PC backup experience
- 5+ years network technical troubleshooting in Corporate wide area network (WAN) environment (Switch, to user ports)
- 3+ Years Mobile Device Management (Airwatch, similar mobile device management (MDM consoles) as well as Mobile phone vendor account management (Verizon, AT&T)
- This position requires access to technology, materials, software or hardware that is controlled by US export laws. In order to be eligible for this position, you must be a US Person under US export laws or eligible for approval for a U.S. Government export license. A US Person includes a US Citizen, Lawful Permanent Resident, refugee or asylee.
- Ability to obtain and maintain a security clearance

**Preferred**:

- Bachelor degree in an IT related field
- 3 Years supporting and deploying (voice over internet protocol (VOIP) solutions
- A+ Certification
- Advanced knowledge supporting ZOOM Meetings, ZOOM Administration
- Advanced knowledge of MS Office Suite
- Analytical skills: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form; ability to work with data reports
- Time Management & organizational skills: flexibility and adaptability to changing priorities and assignments; ability to maintain confidentiality; ability to perform with a high degree of multi-tasking familiar with usage in general office equipment

LI-JM1

Employment Transparency:
**EMPLOYMENT TRANSPARENCY**

**BENEFITS**

We take care of our people and provide competitive health, wealth and wellbeing benefits - from day one. You’ll also discover learning and development opportunities so you can take your career to the next level - and beyond.

Other benefits include:

- Comprehensive PTO, Paid Holiday and Paid Family Leave Programs.
- Student Loan Repayment Program & Tuition Reimbursement
- 9/80 Alternate Work Week Schedule
- Tailored Management/Leadership Training
- Innovative Medical Programs, Including Family Forming

**ABOUT CAES**

CAES is the largest provider of analog and radiation hardened technology for the United States aerospace and defense industry. From human spaceflight and space exploration, to missile defense and electronic warfare, to healthcare solutions addressing COVID-19, our talented team develop high performing electronic solutions that work the first time, every time.

**WE ARE AN EQUAL OPPORTUNITIES EMPLOYER**

At CAES we welcome differences and celebrate new ideas. We believe the diversity of our people inspires our creativity and drives our innovation. Everyone is welcome here, regardl

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